At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Liverpool employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a busy team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their vibe and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you get comfortable with the scripts and processes you'll be using in the role.
✨Tip Number 3
Don’t forget to highlight your previous experience! Be ready to share specific examples of how you've handled customer queries in the past. This will show that you can stay calm and focused, just like they want.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, ensure your application is clear and concise. We want to see your ability to convey information effectively, so keep it professional yet friendly!
Highlight Your Tech Savviness:Mention any experience you have with using multiple systems or software. We need someone who can juggle tasks efficiently, so let us know how you’ve done this in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Representative role thoroughly. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities, like handling customer queries and following scripts.
✨Practice Your Communication Skills
Since this role requires strong written and verbal communication, practice responding to common customer queries. You could even role-play with a friend or family member to get comfortable with the scripts and processes you'll be using.
✨Show Off Your Tech Savvy
Be prepared to discuss your experience with different systems and tools. Highlight any previous roles where you had to juggle multiple systems at once, as this will show you're ready for the fast-paced environment of customer service.
✨Stay Calm Under Pressure
During the interview, demonstrate your ability to stay calm and focused, especially when discussing challenging situations. Share examples from your past where you successfully managed stress or resolved conflicts, as this will reassure them of your reliability in a busy environment.
