At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Glasgow employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. With a commitment to inclusivity and employee growth, this role offers a meaningful opportunity to contribute to a busy team while enjoying the advantages of working in a dynamic and rewarding environment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios! Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using multiple systems, mention any relevant software or tools you've used in the past. If you’re quick to learn new systems, let them know – it’s a big plus for this role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, make sure your application is clear and concise. We want to see your ability to communicate effectively right from the start!
Be Honest About Your Availability:Remember, we need someone who’s free from Friday 12th to Wednesday 24th June. Be upfront about your availability in your application so we can see if you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need there!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the company’s products and services, as well as their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since you'll be following scripts and processes, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend or family member. This will help you get comfortable with the format and ensure you can deliver clear and concise answers during the interview.
✨Show Off Your Tech Skills
As the role requires using multiple systems, be prepared to discuss your computer skills. Highlight any experience you have with similar software or tools. If you’ve had to learn new systems quickly in the past, share those examples to demonstrate your adaptability.
✨Stay Calm Under Pressure
Customer service can be hectic, so it's important to convey your ability to stay calm and focused. Think of a time when you handled a difficult situation or a busy period successfully. Sharing these experiences will show that you can thrive in a fast-paced environment, which is key for this role.
