At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Edinburgh employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. With a commitment to inclusivity and employee growth, this role offers a meaningful opportunity to contribute to a busy team while enjoying the advantages of working in a dynamic and rewarding environment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Edinburgh
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on the online gifting and retail company. Knowing their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Since you'll be following scripts and processes, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using multiple systems at once. If you can demonstrate your ability to juggle different tools during the interview, it’ll definitely impress them.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Representative in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, make sure your application is clear and concise. We want to see your ability to communicate effectively right from the start!
Highlight Your Tech Savviness:Mention any experience you have with using multiple systems or software. We need someone who can juggle different tools, so let us know how you’ve done this in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Company
Before your interview, take some time to research the company you're applying to. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Scripts
Since the role involves following scripts and processes, it’s a good idea to practice these beforehand. Familiarise yourself with common customer queries and how to respond to them. This will help you feel more confident during the interview and demonstrate your ability to follow guidelines.
✨Show Off Your Tech Skills
Make sure to highlight your comfort with using multiple systems and technology during the interview. You might be asked about your experience with different software or how quickly you can adapt to new tools, so be ready to share specific examples from your past roles.
✨Stay Calm Under Pressure
Customer service can be hectic, especially during peak times. Be prepared to discuss how you handle stressful situations. Share examples of when you've stayed calm and focused while managing multiple tasks or difficult customers, as this will showcase your reliability and self-motivation.
