At a Glance
- Tasks: Support customers by handling queries via phone and email with a friendly approach.
- Company: Join a renowned online gifting and retail company during their peak period.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and a supportive, inclusive work environment.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training: You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This role not only offers the chance to contribute to a busy team during peak periods but also provides opportunities for personal growth in a dynamic and inclusive environment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get familiar with the company before your interview. Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Being prepared with examples will boost your confidence and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using multiple systems, mention any relevant software or tools you've used in the past. If you can, give examples of how you quickly adapted to new technologies in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills in your application. Keep it clear, concise, and friendly!
Highlight Your Tech Savviness:We're looking for someone who's comfortable using multiple systems. Mention any relevant software or tools you've used before to show us you're ready to hit the ground running.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Scripts
Since the role involves following scripts and processes, it’s a good idea to practice these beforehand. Familiarise yourself with common customer queries and rehearse how you would respond. This will boost your confidence and ensure you can handle questions smoothly during the interview.
✨Show Off Your Tech Skills
Make sure to highlight your comfort with using multiple systems. You might be asked about your experience with different software or how quickly you can adapt to new tools. Be ready to share examples from your past roles where you successfully managed various platforms.
✨Stay Calm Under Pressure
Customer service can get hectic, so demonstrate your ability to stay calm and focused. Think of a time when you handled a challenging situation effectively and be prepared to discuss it. This will show that you can maintain composure even in a busy environment.
