At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy period.
- Company: Join a friendly team in a dynamic remote work environment.
- Benefits: Earn £14.80/£13.45 per hour with flexible shifts and online training.
- Other info: Inclusive recruitment process welcoming applicants from all backgrounds.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 € per hour.
Job Description
Customer Service Advisor (Remote)
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £14.80 / £13.45 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We’re looking for friendly and reliable Customer Service Advisors to help support a busy team during a peak period. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
You’ll mainly be handling customer queries over the phone and by email, following clear scripts and guidelines to make sure every customer gets a consistent, high-quality experience.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Assistant (temp) employer: Impact Recruitment Group Ltd.
Join our dynamic team as a Customer Service Assistant, where you'll enjoy a supportive work culture that values inclusivity and employee growth. With flexible remote working options and comprehensive online training resources, we empower our staff to excel in their roles while providing exceptional service to our customers. This temporary position offers competitive pay and the chance to be part of a dedicated team during a peak period, making it an ideal opportunity for those seeking meaningful and rewarding employment.
Contact Detail:
Impact Recruitment Group Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (temp)
✨Tip Number 1
Get your tech sorted! Make sure your internet connection is solid and your computer is ready to go. You don’t want any hiccups during your shifts, especially when you’re handling customer queries.
✨Tip Number 2
Practice makes perfect! Familiarise yourself with the scripts and processes before your first shift. The more comfortable you are with them, the better you’ll handle those customer calls and emails.
✨Tip Number 3
Stay organised! Keep your workspace tidy and have all your resources at hand. This will help you stay focused and efficient, especially when juggling multiple systems.
✨Tip Number 4
Don’t hesitate to ask for help! If you’re unsure about something, reach out to your team. It’s better to clarify than to guess, and it shows you’re committed to providing great service.
We think you need these skills to ace Customer Service Assistant (temp)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Follow the Guidelines:Stick to the job description and follow any specific instructions we’ve provided. This shows us that you can follow processes, which is super important for this role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities, especially handling customer queries and using multiple systems.
✨Practice Your Communication Skills
Since good communication is key for this role, practice responding to common customer queries. You can even role-play with a friend or family member. This will help you feel more confident and articulate during the interview, especially when discussing how you would follow scripts and guidelines.
✨Show Off Your Tech Savvy
Be prepared to discuss your comfort level with technology. Since you'll be using several systems at once, mention any relevant software or tools you've used in the past. If you have experience with Zoom, highlight that too, as it’s essential for remote work.
✨Stay Calm Under Pressure
The interview may include situational questions about handling busy environments or difficult customers. Think of examples from your past experiences where you stayed calm and focused. This will demonstrate your ability to manage stress and maintain high-quality service.
