At a Glance
- Tasks: Assist customers with queries via phone and email, ensuring a top-notch gifting experience.
- Company: Join a vibrant online card and gift retail organisation with a supportive team.
- Benefits: Earn £14.80/£13.45 per hour, enjoy remote work, and access online training.
- Other info: Immediate start available; perfect for summer job seekers!
- Why this job: Make a difference in customer experiences while working flexibly from home.
- Qualifications: Experience in remote customer service and strong communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Remote Customer Service Advisor 3 Days Per Week Tues-Thursday Temporary Position | Immediate Start Pay: £14.80 / £13.45 per hour (depending on location – in line with Living Wage)
We’re working with an online card and gift retail organisation who are looking for a confident and experienced Customer Service Advisor to help support a busy team over the summer. You’ll mainly be handling customer queries over the phone and by email, following clear scripts and guidelines to make sure every customer gets a consistent, high-quality gifting experience.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Proven experience in a remote customer service role is essential
- Experience handling customer queries via telephone and ticketing systems
- Confident in using computers, with the ability to quickly learn new systems
- Comfortable following scripts and established processes
- Strong written and verbal communication skills
- Ability to remain calm, focused, and professional in a fast-paced environment
- Reliable, self-motivated, and highly detail-oriented
What you’ll need:
- A strong internet connection (minimum 20MB)
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Assistant in City of London employer: Impact Recruitment Group Ltd.
Join a dynamic online card and gift retail organisation that values its employees and fosters a supportive work culture. As a Customer Service Assistant, you'll benefit from flexible remote working arrangements, comprehensive training resources, and opportunities for personal growth within a collaborative team environment. With a commitment to inclusivity and employee well-being, this company is an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Impact Recruitment Group Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Impact Recruitment Group Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Impact Recruitment Group Ltd..
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Impact Recruitment Group Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Impact Recruitment Group Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
