At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Birmingham employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. With a commitment to inclusivity and employee growth, this role offers a meaningful opportunity to contribute to a busy team while enjoying the advantages of working in a dynamic and rewarding environment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios! Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using multiple systems, mention any relevant software or tools you've used in the past. If you’re quick to learn new systems, let them know – it’s a big plus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills. Keep your language clear and friendly, just like how we want our Customer Service Advisors to interact with customers.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can keep things organised and on track right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Representative role thoroughly. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and following scripts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires strong written and verbal communication, practice responding to common customer service scenarios. You can even role-play with a friend or family member. This will help you articulate your thoughts clearly during the interview and demonstrate your ability to handle customer interactions effectively.
✨Showcase Your Tech Savviness
As you'll be using multiple systems, it's crucial to highlight your comfort with technology. Be prepared to discuss any previous experience with customer service software or similar tools. If you’ve had to learn new systems quickly in the past, share those examples to illustrate your adaptability.
✨Stay Calm Under Pressure
Customer service can get hectic, so it’s important to convey your ability to stay calm and focused. Think of a time when you managed a stressful situation successfully and be ready to share that story. This will reassure the interviewer that you can handle the busy environment they mentioned.
