At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Basingstoke employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Basingstoke
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on the online gifting and retail company. Knowing their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Since you'll be following scripts and processes, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using multiple systems at once. If you can, practice navigating different software before your shifts start to impress your team with your quick learning abilities.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for this exciting role.
We think you need these skills to ace Customer Service Representative in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills. Keep your language clear and friendly, just like how we want our customers to feel!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can keep things organised and on track right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the company’s products and services, as well as their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since you'll be following scripts and processes, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend or family member. This will help you get comfortable with the format and ensure you can deliver clear, concise answers during the interview.
✨Show Off Your Tech Skills
As the job requires using multiple systems, be prepared to discuss your tech-savviness. Highlight any previous experience with customer service software or similar tools. If you’ve had to learn new systems quickly in the past, share those examples to demonstrate your adaptability.
✨Stay Calm Under Pressure
Customer service can be hectic, so it's important to convey your ability to stay calm and focused. Think of a time when you handled a difficult situation or a busy period effectively. Sharing these experiences will show that you can thrive in a fast-paced environment, which is key for this role.
