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- Tasks: Manage incoming calls and resolve customer issues with a focus on technical support.
- Company: Join a leading UK manufacturer with global reach and great career prospects.
- Benefits: Enjoy a competitive salary, full training, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Excellent customer service skills; technical experience is a plus but not required.
- Other info: Stable work experience is essential; this role includes some add-on sales.
The predicted salary is between 24000 - 36000 £ per year.
Company: My client has been established for many years and is a leading manufacturer of specialist components. Based in the UK but with subsidiaries across the world, my client not only offers great career prospects but also a very attractive remuneration package. With a number of distribution outlets across the globe, the business has become one of the leading names within their market.
The Opportunity: As a Customer Services Executive, you will be responsible for managing the company’s extensive client base. The majority of your day will be managing all incoming calls to the business. You will deal directly with clients over the phone resolving any technical/customer issue and resolving them. The business sells their products to a variety of manufacturers across the UK, therefore your role will be varied from day to day and may include some introductions of new products although this is NOT a sales role. Part of your role will include add-on sales and up-selling different products; however, this is not a pro-active sales role.
The Successful Candidate:
- Excellent Customer Services skills
- Any technical experience would be beneficial, either mechanical, industrial or electrical; however, full training is offered
- Analytical mind, able to resolve issues in a calm manner
- Someone confident, outgoing and a solid problem solver
- Excellent communication skills and able to multitask and prioritise workloads
- Stable work experience essential!
About Impact Nationwide Ltd: Impact Nationwide Recruitment is recognised as a key player within the Construction and Showroom recruitment arena placing people in sales, administration, commercial and project jobs enabling our established team of consultants to become experts in their field!
At Impact Nationwide, we specialise in placing a varied range of personnel at all levels up to Director across the UK.
Customer Service Advisor in Wokingham employer: Impact Nationwide Recruitment Ltd
Contact Detail:
Impact Nationwide Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wokingham
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in conversations with clients but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing incoming calls, being articulate and confident on the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight any relevant technical experience you have, even if it's minimal. If you have a background in mechanical, industrial, or electrical fields, be prepared to discuss how that knowledge can help you resolve customer issues effectively.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will be key in demonstrating your analytical mind and calm approach to challenges.
We think you need these skills to ace Customer Service Advisor in Wokingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Highlight key skills such as excellent customer service, problem-solving abilities, and any technical experience that may be relevant.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any technical skills you possess. Use specific examples from your previous roles that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the company's needs. Be sure to express your interest in the varied nature of the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Impact Nationwide Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your calm and analytical approach.
✨Demonstrate Technical Knowledge
While full training will be provided, having some technical knowledge can set you apart. Brush up on basic mechanical, industrial, or electrical concepts that may relate to the products you'll be supporting.
✨Practice Multitasking Scenarios
Since the role involves managing multiple tasks simultaneously, practice handling different scenarios where you need to prioritise calls and resolve issues efficiently. This will help you feel more prepared during the interview.
✨Prepare for Add-On Sales Questions
Even though this isn't a proactive sales role, be ready to discuss how you would approach add-on sales and upselling. Think of ways to introduce additional products naturally while maintaining a focus on customer satisfaction.
