At a Glance
- Tasks: Support customers post-sale, manage orders, and assist a busy sales team.
- Company: Join a leading local business in the interiors and finishings market.
- Benefits: Flexible part-time hours, excellent training, and career progression.
- Other info: Dynamic work environment with exposure to various business aspects.
- Why this job: Be part of a lively team and make a real difference in customer care.
- Qualifications: Experience in administration or customer care, preferably in manufacturing.
Company: Who wants to be part of one of the most talked about local businesses? Working as the company’s aftersales and customer care coordinator. This company has been established for many years and leads the way in the interiors, KBB and finishings marketplace. The company offers excellent training, support and career progression along with a buzzy, lively and fun working environment.
The Opportunity:
- Working as a part time administrator/ After Sales/ Customer care coordinator within an established team.
- This is a part time opportunity working 10-2 Monday to Friday.
- Offering all types of support to the customers after a sale has been made.
- Organising quotations, checking stock, chasing orders and many other tasks.
- Being part of an established, super busy team, supporting a team of at least 6 sales advisors at any one time on a part time basis.
- Exposure to many different aspects within the business and lots of departments; however, the main focus is all about customer care.
The Successful Candidate:
- Any form of administration/ customer care/ after sales experience is required for this role.
- Ideally within the manufacturing industry, you will be used to managing high levels of activity, specifically within the kitchen, bathroom sales/ design arena.
Customer Care employer: Impact Nationwide Recruitment Ltd
As a Tile Merchandiser with our esteemed client, you will be part of a dynamic team that thrives on creativity and excellence in the luxury bathroom and tiling industry. The company fosters a supportive work culture that prioritises employee growth, offering hands-on training and opportunities to develop your skills in a vibrant environment. With a strong global presence and a commitment to innovation, this role not only promises meaningful work but also the chance to contribute to a brand that is at the forefront of its field.
Contact Details:
Impact Nationwide Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Impact Nationwide Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Impact Nationwide Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Care
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Impact Nationwide Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Impact Nationwide Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Impact Nationwide Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Impact Nationwide Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Impact Nationwide Recruitment Ltd will surely appreciate.
