Operations Director - social housing reactive repairs

We are working on behalf of our client who are well-established within social housing repairs,to recruit an experienced Operations Director to lead and strengthen its reactive repairs operations.

This is a senior leadership appointment with responsibility for reactive repairs performanceand operational governance across a wide geographical area.

The Role

Reporting directly to the executive team, the Operations Director will provide strategic and operational leadership across reactive repairs operations including people management.

The role will act as the senior escalation point for performance and service delivery while driving consistency, efficiency, and profitability across the business.

Key Responsibilities

• Provide leadership, coaching, and performance management

• Act as senior escalation for complex operational issues

• Ensure contractual SLAs, KPIs, and compliance standards are consistently achieved

• Drive operational efficiency, cost control, and margin improvement across reactive repairs

• Lead relationship management at senior level with stakeholders

• Oversee workforce productivity, resourcing, and operational planning

• Embed consistent operational processes, governance, and reporting

• Support mobilisations and continuous improvement initiatives

• Ensure health & safety, compliance, and quality standards are upheld

About You

The successful candidate will be a proven senior operational leader within social housing reactive repairs or maintenance, with a strong track record of managing reactive repairs operations.

You will be able to demonstrate:

• Senior operational leadership experience in social housing repairs or property services

• Management of multiple reactive repairs areas simultaneously

• Strong commercial acumen with accountability for P&L, cost control, and profitability

• Experience leading contract management, scheduling, call centre, and trade delivery teams

• Excellent stakeholder management skills

• Strong understanding of SLAs, KPIs, and regulatory compliance within social housing

• A calm, decisive approach to escalation management and problem solving

• The ability to influence at executive and board level

Why Apply?

• Play a pivotal role in shaping operational strategy and service excellence

• Work in a senior, high-impact leadership position with real autonomy

• Competitive executive-level salary and benefits package