At a Glance
- Tasks: Lead a regional consultancy team, ensuring high-quality HR services and client satisfaction.
- Company: Impact HR, a people-first consultancy making a real difference across the UK.
- Benefits: Competitive salary, flexible working, supportive culture, and clear career progression.
- Other info: Join a dynamic team with a focus on professional development and local impact.
- Why this job: Shape the future of your region while supporting a high-performing team.
- Qualifications: Experience in HR operations, strong communication, and team leadership skills.
Location: Regionally based in the Midlands (with some travel)
Reports to: Director of HR Operations
Salary: Competitive, dependent on experience
Join a growing team making a real impact. At impact HR, we provide expert, people-first HR consultancy services to businesses across the UK. We're growing, and we're looking for a hands-on, service-driven Regional Manager to lead one of our regional consultancy teams. This role is perfect for someone who combines operational coordination with client focus and team leadership. You'll be the go-to person for delivery in your region, supporting consultants, ensuring high standards, and maintaining strong client relationships.
Why this role matters: As we scale nationally, we need strong local managers to ensure delivery is consistent, responsive, and aligned with our standards. You'll ensure every client in your region receives a first-class experience, and every consultant feels supported to do their best work. As a local manager, you'll bring national strategy to life, ensuring clients feel supported and consultants are set up for success, all while feeding valuable insight back into central planning.
Key Responsibilities:
- Coordinate delivery timelines, onboarding processes, and ongoing HR casework documentation.
- Act as the key operational link between consultants, clients, and internal teams.
- Ensure consistent delivery across the region in line with national frameworks and expectations.
Service Delivery & Client Portfolio:
- Personally manage a portfolio of regional clients, ensuring advice, documentation, and support are delivered to a consistently high standard.
- Deliver hands-on HR consultancy in line with client expectations, including casework, project delivery, and proactive support.
- Balance consultancy work with regional management responsibilities, using your insight to improve local delivery.
- Champion impact HR's quality standards in every client interaction, upholding our values and building long-term trusted relationships.
- Ensure your own consultancy delivery is aligned with central tools, systems, and operational frameworks.
Process Improvement:
- Apply national frameworks and tools created by the Director of HR Operations, sharing local feedback and insights to support ongoing improvement.
- Monitor service delivery performance and highlight opportunities for improvement.
- Ensure consultants follow agreed templates, tools, and workflows consistently.
- Escalate recurring process challenges and share regional insights to inform change.
Team & Administrative Support:
- Provide day-to-day guidance, motivation, and oversight to consultants, ensuring they deliver high-quality service and have the tools they need to succeed.
- Work closely with the central administration team to coordinate client support.
- Provide regional reporting to the Director of HR Operations.
- Maintain accurate administrative records and ensure consultants are well supported.
- Work with counterparts in other regions to share best practices and align on processes.
- Support the onboarding, induction, and development of new consultants and associates.
- Get involved in cross-regional initiatives that enhance service consistency and team culture.
Business Development & Networking:
- Support regional Business Development efforts to ensure operational readiness for new clients.
- Represent impact HR at networking events and within your local business community.
- Build and maintain trusted relationships with referral partners and key stakeholders.
- Identify opportunities to grow regional accounts or introduce new services.
Key Account Management & Client Relationships:
- Act as the first point of contact for regional client queries and escalations, ensuring issues are resolved quickly and in line with group standards.
- Take part in account planning and delivery reviews for high-profile or strategic clients.
Quality Assurance:
- Champion quality assurance processes and standards across your region.
- Lead audits and peer reviews of documentation, casework, and workflows.
- Ensure national standards are applied while allowing for local flexibility.
- Contribute insights and trends to the central QA process.
About You:
You're a strong communicator, organised operator, and approachable team leader. You enjoy juggling people, processes, and priorities, and you're driven by high standards and positive outcomes.
You will likely bring:
- Experience in HR operations, consultancy, or client delivery leadership.
- Confidence managing teams and working closely with clients and stakeholders.
- Excellent organisational and coordination skills.
- A collaborative, solutions-focused mindset.
- Experience with CRM or HR systems.
What Success Looks Like (First 12 Months):
- A well-supported and motivated team of consultants consistently delivering high-quality HR services across the region.
- Regional delivery aligned with national frameworks, templates, and processes.
- Positive client feedback and improved client satisfaction within your region.
- Local networking and BD opportunities identified, with a visible presence in the region.
- Timely and accurate reporting provided to the Director of HR Operations.
- Quality assurance checks completed, with learning shared and acted upon across the team.
What We Offer:
- Competitive salary and benefits.
- Flexible working with regional travel.
- Supportive, values-led team culture.
- Clear progression pathways and professional development.
- The chance to shape the future of your region and make a difference every day.
Ready to manage with impact? If you're ready to take ownership of a thriving region, build strong client relationships, and support a high-performing consultancy team, we'd love to hear from you.
Regional Manager – Midlands employer: Impact HR Services Ltd
At impact HR, we pride ourselves on being a people-first employer that fosters a supportive and values-led team culture. As a Regional Manager in the Midlands, you'll enjoy competitive salary packages, flexible working arrangements, and clear pathways for professional development, all while making a meaningful impact in your community. Join us to lead a dedicated consultancy team, build strong client relationships, and contribute to our mission of delivering exceptional HR services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager – Midlands
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Impact HR Services Ltd!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Impact HR Services Ltd.
We think you need these skills to ace Regional Manager – Midlands
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Impact HR Services Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Impact HR Services Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Impact HR Services Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Impact HR Services Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Impact HR Services Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Impact HR Services Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Impact HR Services Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Impact HR Services Ltd and how you would contribute to adapting HR strategies.
