At a Glance
- Tasks: Manage customer accounts and ensure exceptional service delivery at exciting live events.
- Company: Join Event Cup Solutions Ltd, a leader in sustainable event solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and operational excellence.
- Why this job: Make a real impact on sustainability while enhancing customer experiences.
- Qualifications: Experience in customer service and strong relationship-building skills.
The predicted salary is between 27000 - 33000 £ per year.
At Event Cup Solutions Ltd, we're redefining how live events operate by leading the UK's shift toward high impact, sustainable reusable cup systems.
We partner with the biggest stadiums, arenas, festivals and theatres across the country to slash single use waste, speed up service, and transform the guest experience through our innovative, rental based reusable cup model.
With state of the art nationwide wash and logistics hubs-equipped to clean and dry over 100 million cups every year, we deliver a fast, efficient and truly scalable operational service to venues of every size.
As a Climate Partner certified organisation and home of the ONE Planet ONE Chance® Reusable Cup System, we're proud to help clients meet sustainability goals while elevating front of house performance.
Joining our team means stepping into a future focused business that's growing quickly and innovating constantly.
If you're passionate about operational excellence, sustainability, and making a visible impact at some of the UK's most exciting events, you'll thrive here.
Role Overview
We are seeking a highly motivated, proactive, and customer-focused Customer Service Account Manager to join our team.
Reporting to the Head of Customer Services, you will act as the primary point of contact for a portfolio of customer accounts, taking full ownership of the customer journey from initial enquiry through to service delivery and final invoicing.
The successful candidate will be responsible for building and maintaining strong customer relationships, developing a detailed understanding of each customer's requirements, and ensuring an exceptional customer experience at every stage.
This role requires a highly organised individual who can manage multiple accounts, proactively identify customer needs, resolve issues, and work collaboratively with internal teams to deliver outstanding service.
Key Responsibilities
- Act as the primary internal point of contact for assigned customer accounts, building trusted and long-lasting relationships.
- Develop a detailed understanding of customer requirements, objectives, and operational needs to ensure exceptional service delivery.
- Manage customer orders and projects from initial enquiry through to completion and final invoicing, ensuring a seamless end-to-end customer experience.
- Proactively engage with customers to anticipate requirements, identify opportunities, and resolve potential issues before they arise.
- Plan and coordinate customer deliveries and collections, liaising closely with Sales, Operations, Transport, and Warehouse teams to ensure customer expectations are met or exceeded.
- Accurately record stock movements, account activity, and order information within internal systems.
- Prepare and issue quotations, customer reports, and other account-related documentation.
- Provide customers with regular updates regarding stock levels, orders, deliveries, and account activity.
- Respond promptly and professionally to customer enquiries, ensuring high levels of customer satisfaction.
- Manage and resolve customer concerns and service issues, always maintaining positive customer relationships.
- Assist with administrative and reporting requirements as required.
- Key Skills & Experience
- Previous experience in a customer account management, customer service, or client relationship management role.
- Strong commitment to delivering outstanding customer service and customer experience.
- Excellent relationship-building and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple customer accounts simultaneously.
- Excellent written and verbal communication skills.
- High level of attention to detail and commitment to accuracy.
- Strong problem-solving skills and a proactive approach to customer management.
- Ability to work collaboratively within a fast-paced team environment.
- Experience using current RMS, Sage, or similar business management systems would be advantageous.
- Experience within a rental, logistics, events, manufacturing, or service-based environment is desirable but not essential
We welcome talent from all backgrounds, identities, and experiences-because diverse perspectives fuel innovation, strengthen our culture, and help us continue pushing boundaries in sustainability and live event operations.
If you're passionate, driven, and ready to make an impact, you'll find a place here.
We're proud to be an inclusive employer and we actively encourage applications from all suitable candidates.
#J-18808-Ljbffr
Customer Service Account Manager in Highbridge employer: Impact Group
Event Cup Solutions is an exceptional employer, offering a dynamic work environment where sustainability and innovation are at the core of our mission. As a Wash Centre and Logistics Manager, you will lead a dedicated team in a role that not only promotes personal growth and development but also champions a culture of inclusivity and operational excellence. With opportunities to make a tangible impact on the events industry while enjoying a supportive workplace, we invite you to join us in shaping a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Manager in Highbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Manager in Highbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Group:Your cover letter is your chance to shine! Tell us why you want to work at Impact Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Group!
How to prepare for a job interview at Impact Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
