At a Glance
- Tasks: Engage with patients online and over the phone while managing enquiries and administrative tasks.
- Company: Impact Futures, a supportive organisation focused on patient care and development.
- Benefits: Gain valuable skills, earn while you learn, and enjoy a positive work environment.
- Other info: Join a dynamic team committed to CARE values and personal growth.
- Why this job: Make a real difference in patient experiences while developing your customer service skills.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
The predicted salary is between 14700 - 14700 £ per year.
Impact Futures is offering a Level 3 Customer Service Apprenticeship in Crawley Down. This role involves online, telephone, and front-line patient interaction alongside administrative duties, providing an opportunity to develop a wide range of skills.
As part of the Patient Services team, you will ensure positive patient experiences through effective technology use and management of enquiries while upholding their CARE values: Commitment, Accountability, Respect, and Excellence.
Patient Services Apprentice - Digital Care Navigator (L3) employer: Impact Futures
Impact Futures is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where commitment to patient care is paramount. As a Patient Services Apprentice in Crawley Down, you will benefit from hands-on experience, mentorship, and the chance to enhance your skills in a dynamic environment dedicated to excellence and respect for all. Join us to make a meaningful impact while advancing your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Apprentice - Digital Care Navigator (L3)
✨Tip Number 1
Get to know the company! Research Impact Futures and their CARE values. When you understand what they stand for, you can tailor your conversations to show how you embody those values.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of patient interaction, try role-playing with friends or family. This will help you feel more confident when speaking on the phone or in person.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're serious about joining the team at Impact Futures.
We think you need these skills to ace Patient Services Apprentice - Digital Care Navigator (L3)
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're excited about helping patients. Share any experiences you've had that relate to customer service or healthcare, and how you embody our CARE values.
Tailor Your Application:Make sure to customise your application for the Patient Services Apprentice role. Highlight skills that match the job description, like communication and tech-savviness, so we can see how you'd fit right in with our team.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Impact Futures
✨Know the CARE Values
Familiarise yourself with the CARE values: Commitment, Accountability, Respect, and Excellence. Think of examples from your past experiences that demonstrate these values in action. This will show the interviewers that you align with their ethos.
✨Practice Your Communication Skills
Since this role involves a lot of patient interaction, practice clear and concise communication. You might want to role-play common scenarios with a friend or family member to build your confidence in handling enquiries effectively.
✨Research Impact Futures
Take some time to learn about Impact Futures and their approach to patient services. Understanding their mission and how they operate will help you tailor your answers and show genuine interest in the role during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
