Mid Kent Senior Care Limited TA Home Instead - Level 3 Business Administration Apprenticeship in Maidstone

Location: ME18 6AL

Job type: Full time

Salary: £17,500.00

Overview

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co‑ordinate office activities effectively and efficiently to provide the highest quality service to clients.

Responsibilities

• Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
• Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
• Manage correspondence by responding to emails and handling incoming and outgoing posts.
• Maintain effective systems ensuring that all filing and databases are kept up to date.
• Support the delivery service process, including ensuring compliance, audit and updating systems.
• Support care operations admin.
• Support recruitment and HR admin.
• Coordinate Care Professional retention activities, such as newsletters, Care Professional meetings.
• Support projects and IT initiatives where appropriate.
• Control office supplies and ensure they meet office needs.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Apprenticeship Development (Level 3 Business Administrator)

• Undertake structured off‑the‑job training in line with apprenticeship requirements.
• Develop knowledge of business operations, compliance, safeguarding, data protection and organisational processes.
• Build competence in business communication, stakeholder engagement and customer service.
• Use a range of IT systems to manage data, produce reports and maintain accurate records in line with GDPR and company policy.
• Support project‑based work and continuous improvement initiatives within the office.
• Demonstrate professional behaviours including integrity, accountability, adaptability and a commitment to ongoing personal development.
• Work towards successful completion of the End‑Point Assessment (EPA), including portfolio development, project work and professional discussion.
• The Apprentice will receive regular supervision and mentoring to support their professional growth and achievement of the apprenticeship standard.
• Competent in using office programs (e.g. MS Office, Google Docs, etc.) with the aptitude to learn new software & systems.
• Strong organizational skills with the ability to multitask.
• Self‑motivated and able to work flexibly.
• Excellent written and verbal communication skills.
• Keen eye for detail and the ability to work accurately under pressure.
• Strong team player with the confidence to work alone.