At a Glance
- Tasks: Engage with patients online and over the phone while managing enquiries and administrative tasks.
- Company: Impact Futures, a supportive organisation focused on patient care.
- Benefits: Gain valuable skills, earn while you learn, and enjoy a positive work environment.
- Other info: Join a dynamic team committed to CARE values and personal growth.
- Why this job: Make a real difference in patient experiences while developing your customer service skills.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
The predicted salary is between 14700 - 14700 £ per year.
Impact Futures is offering a Level 3 Customer Service Apprenticeship in Crawley Down. This role involves online, telephone, and front-line patient interaction alongside administrative duties, providing an opportunity to develop a wide range of skills.
As part of the Patient Services team, you will ensure positive patient experiences through effective technology use and management of enquiries while upholding their CARE values: Commitment, Accountability, Respect, and Excellence.
Patient Services Apprentice - Digital Care Navigator (L3) in Crawley Down employer: Impact Futures
Impact Futures is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where apprentices can thrive. Located in Crawley Down, this role not only provides valuable hands-on experience in patient services but also fosters a commitment to excellence through ongoing training and mentorship. Join us to make a meaningful impact in healthcare while embracing our CARE values: Commitment, Accountability, Respect, and Excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Apprentice - Digital Care Navigator (L3) in Crawley Down
✨Tip Number 1
Get to know the company! Research Impact Futures and their CARE values. When you understand what they stand for, you can tailor your conversations to show how you embody those values.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of patient interaction, make sure you're comfortable speaking on the phone and in person. Role-play with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Patient Services Apprentice - Digital Care Navigator (L3) in Crawley Down
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences or skills that highlight your commitment to providing excellent service and support.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Patient Services Apprentice role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Highlight Your Tech Savvy:Since this role involves effective technology use, mention any experience you have with digital tools or platforms. We want to know how you can leverage technology to enhance patient interactions!
Keep It Professional Yet Personal:While we appreciate a friendly tone, ensure your application maintains professionalism. Share a bit about yourself and why you're excited about this opportunity, but keep it concise and relevant.
How to prepare for a job interview at Impact Futures
✨Know the CARE Values
Familiarise yourself with Impact Futures' CARE values: Commitment, Accountability, Respect, and Excellence. Think of examples from your past experiences that demonstrate these values in action, as they will likely be a focal point during your interview.
✨Showcase Your Communication Skills
As a Patient Services Apprentice, effective communication is key. Prepare to discuss how you've successfully interacted with patients or customers in the past, whether online or face-to-face. Practise clear and concise responses to common questions to showcase your ability to convey information effectively.
✨Demonstrate Tech Savviness
Since the role involves using technology to manage enquiries, be ready to talk about any relevant tech skills you have. Whether it's experience with specific software or general comfort with digital tools, highlight how you can leverage technology to enhance patient experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
