Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with clients and provide exceptional customer service.
- Company: Join a leading training provider with a focus on apprenticeships and vocational qualifications.
- Benefits: Enjoy 25 days holiday, bonus schemes, and enhanced sick pay.
- Why this job: Make a real impact by supporting clients and achieving targets in a dynamic environment.
- Qualifications: Proven relationship-building skills and a proactive, solution-focused mindset.
- Other info: Exciting career growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Does building rapport with people come naturally and easy for you? Do you have a passion for finding solutions and achieving targets? Impact Futures Group and The Childcare Company have an exciting opportunity to join our Relationships team as Client Relationship Executive.
This is an office based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving licence.
As a Client Relationship Executive you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding customer service that will support you to excel.
This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the marketing strategies adopted by the business.
The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast‑paced environment whilst setting goals and achieving high results.
Responsibilities- Being responsible for providing an exceptional customer experience to a high volume of small‑sized accounts. You will be the main point of contact for your portfolio of clients.
- Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying areas for attention and other key information.
- Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested.
- Compliant handling, full communication between all parties and documented in line with the Company complaints policy and procedure.
- Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards.
- Taking full ownership for your own CPD.
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
- Successful and proven background in relationship building, ideally with some sales and/or account management experience
- Exceptional communication skills
- Organised and proactive
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)
- Sector knowledge (in education and training, the sectors in which we operate) – desirable
- Sales and/or Account Management experience – desirable
Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications. Our expertise is underpinned by our Ofsted Grade 2 "Good" accreditation, and learner‑centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.
Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role.
Client Relationship Executive in Birmingham employer: Impact Futures
Contact Detail:
Impact Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Impact Futures and The Childcare Company, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You want to come across as confident and engaging. Think about how you can highlight your relationship-building skills and solution-focused mindset in a way that resonates with their needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you an edge and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact!
We think you need these skills to ace Client Relationship Executive in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for building relationships and finding solutions. A bit of flair can make your application stand out!
Tailor Your Experience: Make sure to highlight your relevant experience in relationship building and customer service. We’re looking for candidates who can demonstrate their skills in a fast-paced environment, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid fluff and focus on what makes you the perfect fit for the Client Relationship Executive position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Impact Futures
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and challenges in the education and training sector. This will help you demonstrate your knowledge and show how you can build strong relationships with stakeholders.
✨Showcase Your Communication Skills
As a Client Relationship Executive, exceptional communication is key. Prepare examples of how you've effectively communicated with clients in the past. Practice articulating your thoughts clearly and confidently to make a great impression.
✨Demonstrate Your Proactive Approach
Be ready to discuss times when you've taken the initiative to solve problems or improve processes. Highlight your solution-focused mindset and how it has led to successful outcomes in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle client relationships. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your problem-solving skills and customer service orientation.
