At a Glance
- Tasks: Build strong client relationships and provide exceptional customer service in the Early Years sector.
- Company: Join a leading training provider with a fun, supportive culture and exciting growth opportunities.
- Benefits: Enjoy 25 days holiday, bonus schemes, well-being days, and more perks!
- Other info: Dynamic team environment with regular socials and appreciation events.
- Why this job: Make a real impact in the Early Years sector while developing your career.
- Qualifications: Proven relationship-building skills and a passion for education and training.
The predicted salary is between 30000 - 40000 £ per year.
Does building rapport with people come naturally and easy for you? Do you have a passion for finding solutions and achieving targets? Do you have experience within the Early Years sector? The Childcare Company, part of Impact Futures Group, has an exciting opportunity to join our Client Relationships team as Client Relationship Executive - Early Years. This is a hybrid based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving licence.
The Role
As a Client Relationship Executive, you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding customer service that will support you to excel. This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the marketing strategies adopted by the business.
The role requires a candidate who is driven, solution focused, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The role will involve:
- Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the main point of contact for your portfolio of clients.
- Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying areas for attention and other key information.
- Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested.
- Compliant handling, full communication between all parties and documented in line with the Company complaints policy and procedure.
- Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards. Taking full ownership for your own CPD.
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture. Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events - we’re a friendly bunch!
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Well-being day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Successful and proven background in relationship building, ideally with some sales and/or account management experience.
- Exceptional communication skills.
- Organised and proactive.
- Driven and solution focused.
- Overall sound educational background.
- Basic IT knowledge (including all Microsoft packages).
- Sector knowledge (in education and training, the sectors in which we operate) - desirable.
- Sales and/or Account Management experience - desirable.
About Us
The Childcare Company is part of Impact Futures Group; one of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications. Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey. We are the 23rd best large employer in the UK and the 6th best education provider. We have been awarded a prestigious 2-star accreditation for being an outstanding company to work for. We are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role.
Client Relationships Executive - Early Years in Birmingham employer: Impact Futures Group
The Childcare Company, part of Impact Futures Group, is an exceptional employer that prioritises employee well-being and growth in a vibrant and supportive work culture. With a strong focus on relationship building and customer service, employees enjoy a range of benefits including generous holiday allowances, health care plans, and opportunities for professional development, all while working in a fun environment in Birmingham. Join us to be part of a leading training provider recognised as one of the best large employers in the UK, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationships Executive - Early Years in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Futures Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Futures Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationships Executive - Early Years in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Futures Group:Your cover letter is your chance to shine! Tell us why you want to work at Impact Futures Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Futures Group!
How to prepare for a job interview at Impact Futures Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
