Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth school meal bookings and exceptional customer support.
- Company: Impact Food Group, dedicated to creating a positive food culture for students.
- Benefits: Monday to Friday work, 25 days holiday, discounts, and a fun summer party.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and strong organisational skills.
- Other info: Join a collaborative environment focused on social impact and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
At Impact Food Group, we’re more than just a school caterer. We’re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We’re constantly learning, evolving, and improving — every way, every day.
Through our industry-leading brands — Innovate, Hutchison, Cucina, and Chapter One — we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We’re now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business. Guided by our values: integrity, bold, impactful, humble, and community; you will help us shape a workplace and culture we can all be proud of.
The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents.
Role Responsibilities Include:
- Team Leadership & Performance Management: Lead, support, and develop a team of 6 administrators, setting clear expectations and service standards. Manage daily workflow, ensuring timely resolution of calls, emails, and Freshdesk tickets. Conduct regular 1:1s, coaching, and performance reviews to build capability and consistency.
- Communication & Customer Support Oversight: Ensure all team responses to parents, schools, and internal teams are prompt, professional, and accurate. Oversee the handling of late orders and meal cancellations, ensuring kitchens receive correct information. Support the escalation and resolution of complex or sensitive service issues.
- Systems Administration & Data Quality Management: Oversee the team's daily use and management of Forbrains, Kanpla, Pebble, Fourth, and other platforms. Manage calendar updates including term dates, closure days, and school-specific schedule changes. Collaborate with internal teams (IT, Schools Liaison, Finance, etc.) to align processes and resolve cross-functional issues. Support the implementation of new system features, updates, and integrations. Maintain documentation, SOPs, and knowledge bases for both staff and service users. Ensure accurate system builds, menu cycles, recipe code integration, and platform synchronisation across all ordering tools.
- Cross-Department Collaboration: Represent the team in regular and ad-hoc meetings with system partners (Forbrains, Kanpla, Pebble, Fourth). Act as the main liaison between Central Admin, Operations, Mobilisations, and Technology teams.
- Menu & Calendar Management Oversight: Approve menu templates and ensure layout accuracy across all ordering systems. Ensure annual academic calendars are prepared, verified, and uploaded in advance of operational deadlines.
Skills & Experience:
- Proven experience managing a customer service or administrative operations team.
- Strong organisational and leadership skills with the ability to develop people and drive high performance.
- Excellent communication skills with the ability to handle complex queries diplomatically.
- Experience working with multiple digital platforms or systems in a fast-paced environment.
- Strong attention to detail and commitment to accuracy in data and content.
- Ability to analyse issues, identify patterns, and lead cross-departmental problem solving.
- Ability to manage competing priorities and deadlines.
If you’re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.
What we can offer:
- Monday to Friday working
- 25 days holiday plus bank holidays
- Access to IFG rewards (money off high street)
- Yearly Summer Party
- Centrally based offices
What you need to do now: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Customer Service Manager in Woking employer: Impact Food Group
Contact Detail:
Impact Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Woking
✨Tip Number 1
Get to know the company! Before your interview, dive into Impact Food Group's mission and values. Understanding their focus on creating a positive food culture will help you connect your experience with their goals.
✨Tip Number 2
Practice your leadership stories! As a Customer Service Manager, you'll need to showcase your team management skills. Prepare examples of how you've led teams, resolved conflicts, and improved performance in previous roles.
✨Tip Number 3
Show off your communication skills! Be ready to discuss how you've handled complex customer queries and ensured prompt responses. This is key for the role, so think of specific instances where you excelled in customer support.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the team dynamics or upcoming projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Service Manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, as well as any relevant digital platform knowledge. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Impact Food Group. Show us your personality and enthusiasm for creating a positive food culture.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best fit for the Customer Service Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Impact Food Group
✨Know the Company Inside Out
Before your interview, take some time to research Impact Food Group. Understand their mission, values, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Highlight your experience in setting clear expectations, conducting performance reviews, and resolving conflicts. This will demonstrate your capability to lead and develop a high-performing team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex queries. Think of specific situations where you've had to manage customer complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've ensured prompt and professional responses in previous positions. Share examples of how you've collaborated with different departments to resolve issues, as this aligns with the cross-department collaboration aspect of the job.
