At a Glance
- Tasks: Support and maintain POS systems, ensuring smooth operations and resolving technical issues.
- Company: Join one of England’s fastest-growing school food providers, impacting students daily.
- Benefits: Enjoy 25 days annual leave, training opportunities, and discounts at 850 retailers.
- Other info: Collaborative environment with excellent growth potential and monthly incentives.
- Why this job: Make a real difference in students' lives while building a rewarding career.
- Qualifications: Experience with business systems and strong problem-solving skills required.
The predicted salary is between 30000 - 36000 £ per year.
We are one of England’s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment. Our brands include Innovate, Cucina, Chapter One (Independent Schools), Hutchison, and Dolce, reflecting our breadth of experience and reach across the school catering sector.
We are looking for a proactive, analytical, and detail-oriented System Support Administrator to support the day-to-day operation of our Point of Sale (POS) systems and associated business applications. Guided by our values of integrity, boldness, impact, humility, and community, you will help us shape a workplace and culture we can all be proud of.
What you’ll be Doing
This is an excellent opportunity for someone with strong technical aptitude, a passion for problem-solving, and a customer-focused approach. You'll work closely with internal teams and third-party providers to ensure systems operate efficiently, resolve technical issues, and provide valuable data insights that support business performance.
Key Responsibilities:
- Maintain and support a range of POS systems, ensuring they remain accurate, reliable, and up to date.
- Provide first-line support to our operators, responding promptly to support tickets, emails, and system enquiries.
- Investigate and resolve technical, system, and data issues, working with third-party providers where necessary to identify root causes.
- Monitor recurring issues, identify trends, and recommend improvements to enhance system performance and reliability.
- Extract, analyse, and interpret data from multiple systems to support reporting, projects, and business decision-making.
What are we looking for?
- Experience working with multiple business systems in a busy operational or support environment.
- Experience supporting POS systems; experience with tills or cashless payment providers would be an advantage.
- Strong technical aptitude with the ability to quickly learn new systems and technologies.
- Excellent analytical, troubleshooting, and problem-solving skills, with the persistence to investigate issues thoroughly until the root cause is understood.
- Intermediate to advanced Microsoft Excel skills, including data analysis, reporting, and manipulation.
- Excellent customer service skills, with experience managing support tickets and email enquiries professionally and efficiently.
- Strong planning and organisational skills, with the ability to prioritise workloads, multitask, and adapt to changing priorities.
If you’re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.
What’s in It for You?
- The opportunity to build a career you can be proud of in a growing business.
- Access to a wide range of free training, qualifications, and development opportunities.
- 25 days annual leave plus bank holidays.
- Staff discount scheme across 850 retailers.
- Pension scheme and other great company benefits.
- Monthly incentives and recognition for top performers.
If you’re looking for your next step and want to be part of an organisation that genuinely makes a difference, we’d love to hear from you. IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Locations
System Support Administrator in Surrey, Woking employer: Impact Food Group
Impact Food Group is an excellent employer that values its employees and fosters a supportive work culture in Woking, Surrey. With a focus on professional growth and development, we offer meaningful opportunities to make a difference in the lives of students across the UK. Join our team and enjoy a collaborative environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land System Support Administrator in Surrey, Woking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Impact Food Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Impact Food Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Impact Food Group!
✨Direct Apply to Impact Food Group
Let's not forget to apply directly through the Impact Food Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Support Administrator in Surrey, Woking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Impact Food Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Impact Food Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Impact Food Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
