At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing reception smoothly.
- Company: Join a dynamic team in a supportive and professional environment.
- Benefits: Enjoy 25 days annual leave, staff discounts, and monthly incentives.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Make a great first impression and help create a welcoming workplace.
- Qualifications: Previous experience in reception or office admin, with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Role Overview
The Front Office Coordinator is the first point of contact for all visitors, clients and callers, providing a professional, friendly and efficient front‑of‑house service.
The role is responsible for ensuring the smooth day‑to‑day operation of reception while supporting the wider Business Support team with administrative, facilities and office management tasks.
The post holder will play an important role in maintaining a safe, welcoming and well‑organised working environment.
- Reception & Visitor Management
- Provide a professional and welcoming reception service to all visitors, clients and contractors.
- Greet visitors, ensure they are signed in and issue visitor badges or access passes where required.
- Escort visitors to the office and notify the relevant employee of their arrival.
- When multiple visitors are expected, remain at reception and contact the relevant staff member to meet their visitor in reception on the ground floor.
- Maintain visitor records in accordance with company procedures.
- Mail & Courier Services
- Sort and distribute incoming post across the business.
- Frank outgoing mail and prepare post for collection.
- Arrange for letters and correspondence received at previous office addresses to be redirected where appropriate.
- Meeting Room & Office Support
- Prepare meeting rooms to ensure they are clean, fully equipped and ready for meetings.
- Assist with meeting room bookings and coordinate room availability.
- Ensure meeting facilities are stocked and maintained throughout the day.
- Office Administration
- Order office stationery and general supplies.
- Purchase and replenish office refreshments and sundries, including milk, tea, coffee and other consumables.
- Maintain appropriate stock levels and liaise with suppliers where necessary.
Qualifications
- Previous experience in a receptionist, front‑of‑house or office administration role.
- Excellent customer service and interpersonal skills.
- Professional and confident telephone manner.
- Strong organisational skills with the ability to prioritise multiple tasks.
- Excellent verbal and written communication skills.
- Good IT skills, including Microsoft Office applications.
Benefits
- 25 days annual leave plus bank holidays.
- Staff discount scheme across 850+ retailers.
- Pension scheme.
- Monthly incentives and recognition for top performers.
- Additional Information
Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for.
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Front House Coordinator ( Flexible Hours ) employer: Impact Food Group
Impact Food Group is an excellent employer that values its employees and fosters a supportive work culture in Woking, Surrey. With a focus on professional growth and development, we offer meaningful opportunities to make a difference in the lives of students across the UK. Join our team and enjoy a collaborative environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Front House Coordinator ( Flexible Hours )
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Food Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Food Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front House Coordinator ( Flexible Hours )
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Food Group:Your cover letter is your chance to shine! Tell us why you want to work at Impact Food Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Food Group!
How to prepare for a job interview at Impact Food Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
