At a Glance
- Tasks: Lead and manage outbound fulfilment operations in a fast-paced eCommerce environment.
- Company: Join a rapidly growing eCommerce fulfilment business with a dynamic culture.
- Benefits: Competitive salary, performance bonus, 32 days holiday, and career development opportunities.
- Other info: Exciting opportunity for ambitious leaders to thrive in a high-growth operation.
- Why this job: Make a real impact by shaping performance and building a high-performing team.
- Qualifications: Experience in managing large teams in logistics or fulfilment environments.
The predicted salary is between 45000 - 55000 € per year.
Location: Paddock Wood, Kent (On Site Role)
Hours: Monday to Friday, 12:00pm – 10:00pm
IMPACT EVOLVE is proud to be supporting a fast-growing eCommerce fulfilment business in their search for an Operations Manager to lead outbound warehouse operations and drive performance across a busy, high-volume dispatch function. This business is experiencing rapid growth, processing tens of thousands of customer orders every day, and is seeking an ambitious and hands-on leader to take full ownership of outbound fulfilment. You’ll play a critical role in ensuring every order leaves on time, accurately, and to the highest quality standards while developing a high-performing team culture built on energy, accountability, and continuous improvement.
Key Responsibilities
- Lead and manage outbound fulfilment operations to ensure orders are processed and dispatched on time and in full.
- Build, coach, and inspire a motivated team, setting clear expectations and maintaining high operational standards.
- Track KPIs, analyse performance data, and take proactive action to maintain productivity and quality targets.
- Collaborate cross-functionally to resolve issues, improve communication, and ensure an exceptional customer experience.
- Drive structured improvement initiatives that enhance efficiency, accuracy, and team engagement.
- Maintain strict safety, compliance, and housekeeping standards across the shift.
About You
- Experienced people leader with a track record managing large teams in a fast-paced warehouse, logistics, or fulfilment environment.
- Confident, decisive, and action-oriented — able to set direction, hold others accountable, and lead by example.
- Strong communicator who can engage, motivate, and influence at every level.
- Comfortable balancing hands-on leadership with data-driven performance management.
- A natural problem-solver with the resilience and drive to thrive in a high-growth operation.
- Experience in D2C / eCommerce fulfilment or exposure to Warehouse Management Systems (WMS) is advantageous.
- Forklift certification is beneficial but not essential.
What’s in it for you?
This is a brilliant opportunity to join a rapidly scaling business at a pivotal moment of growth. For a confident and ambitious leader, it’s a chance to make a real impact, shaping performance, improving processes, and building a culture of operational excellence from the ground up.
In return, you’ll receive:
- Competitive salary (£45,000 – £55,000 DOE) + 10% performance bonus.
- 32 days holiday (including bank holidays).
- Ongoing training and career development.
- Clear progression path into senior operational leadership roles.
Hiring Process
The process includes:
- Screening and video interview with IMPACT EVOLVE.
- Introductory conversation with the business’ Head of Operations.
- Online skills assessment and on-site interview.
Both IMPACT EVOLVE and our client are committed to fair and inclusive recruitment practices. Adjustments and additional support will be provided on request.
Ready to lead from the front? Apply now to play a defining role in shaping this fast-moving eCommerce operation.
Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Supply Chain.
Industries: Warehousing and Storage.
Operations Manager - Fulfilment & Dispatch in England employer: Impact Evolve
IMPACT EVOLVE offers an exceptional opportunity for an Operations Manager in Paddock Wood, Kent, where you can thrive in a dynamic eCommerce fulfilment environment. With a strong focus on employee growth, competitive salaries, and a culture that champions accountability and continuous improvement, you'll be empowered to lead a high-performing team while enjoying 32 days of holiday and a clear path for career advancement. Join us to make a meaningful impact in a rapidly growing business that values your contributions and fosters a supportive work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Fulfilment & Dispatch in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing teams and driving performance. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can boost your chances significantly.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Manager - Fulfilment & Dispatch in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and driving performance in fast-paced environments, just like we do at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous jobs, showing us your hands-on leadership style.
Showcase Your Data Skills:Since this role involves tracking KPIs and analysing performance data, make sure to mention any relevant experience you have with data-driven decision-making. We love candidates who can balance hands-on leadership with analytical skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the process smoothly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Impact Evolve
✨Know Your Numbers
As an Operations Manager, you'll need to be data-driven. Brush up on key performance indicators (KPIs) relevant to fulfilment and dispatch. Be ready to discuss how you've tracked and improved these metrics in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you built or motivated a team, set clear expectations, and maintained high operational standards. This is your chance to show how you can inspire others!
✨Problem-Solving Scenarios
Expect questions about how you handle challenges in a fast-paced environment. Prepare specific examples of problems you've solved in logistics or fulfilment, focusing on your thought process and the outcomes.
✨Culture Fit Matters
This role is all about building a high-performing team culture. Be ready to discuss how you would foster energy, accountability, and continuous improvement within your team. Show them you're not just a manager, but a culture builder!
