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- Tasks: Be the friendly face of our studio, welcoming visitors and managing access.
- Company: Join a global entertainment company known for its creativity and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and networking.
- Why this job: Kickstart your career in the entertainment industry while making every visitor's experience memorable.
- Qualifications: Customer service skills and a proactive attitude are essential; media experience is a plus.
- Other info: This is a 12-month maternity cover role with potential travel to other UK sites.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
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Studio Helpdesk / ReceptionistEntertainment Studios
\\n12-month FTC
\\nStart date: 15th September 2025
\\nLocation: Surrey
\\n7:30am–4pm, Monday to Friday onsite
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\\nWe're working with a global entertainment compay who are looking for a friendly and proactive Studio Helpdesk / Receptionist for their Production Studio. You'll be the first point of contact for visitors, talent, crew, vendors, and internal teams – helping make sure every studio experience starts on the right foot.
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\\nThis is a 12-month maternity cover role, with a focus on front-of-house support, access control, admin, and day-to-day coordination with teams across the studio.
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\\nWhat You’ll Do:
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- Welcome and assist all visitors, crew, and vendors
- Manage passes and ID cards using internal systems
- Track and update access permissions and site occupancy
- Handle deliveries and post room collections
- Log maintenance and compliance tasks using the CAFM system
- Support with events, VIP visits, and general studio operations
- Keep the reception area clean and well-stocked
- Work closely with security, H&S, and other key teams
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\\nWhat You’ll Bring:
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- Experience in a front of House/reception
- Media / Creatrive Experience Advantagious
- Great customer service and organisational skills
- Confident using software systems and managing visitor protocols
- A good eye for detail and a problem-solving mindset
- Flexibility with working hours (Helpdesk operates 7:30am–4pm)
- Some travel to other UK sites may be needed
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Studio Helpdesk / Receptionist employer: Impact Creative Recruitment Limited
Contact Detail:
Impact Creative Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Helpdesk / Receptionist
✨Tip Number 1
Familiarise yourself with the entertainment industry and the specific company culture of the studio. Understanding their values and how they operate will help you connect better with the team during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since you'll be the first point of contact, demonstrating your ability to handle various situations with poise will set you apart.
✨Tip Number 3
Network with professionals in the entertainment sector. Attend industry events or join relevant online groups to meet people who can provide insights or even refer you for the position.
✨Tip Number 4
Be prepared to discuss your organisational skills and experience with software systems during the interview. Think of specific examples where you've successfully managed tasks or improved processes in previous roles.
We think you need these skills to ace Studio Helpdesk / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house roles or customer service. Emphasise any previous work in media or creative environments, as this will be advantageous.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and excellent organisational skills. Mention specific examples of how you've successfully managed visitor protocols or handled administrative tasks in the past.
Highlight Software Proficiency: Since the role requires confident use of software systems, mention any relevant software you are familiar with. If you have experience with CAFM systems or similar tools, be sure to include that.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered great customer service in previous roles. This could include handling difficult situations or ensuring a positive experience for visitors.
How to prepare for a job interview at Impact Creative Recruitment Limited
✨Show Your Friendly Side
As a Studio Helpdesk / Receptionist, you'll be the first point of contact for visitors and staff. Make sure to convey your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage warmly with your interviewer to demonstrate your customer service skills.
✨Familiarise Yourself with the Company
Research the global entertainment company you're interviewing with. Understand their values, recent projects, and the overall culture. This knowledge will help you tailor your responses and show genuine interest in the role and the company.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in front-of-house or reception roles. Share specific examples of how you've managed visitor protocols, handled deliveries, or coordinated events. This will showcase your organisational skills and ability to thrive in a busy environment.
✨Demonstrate Problem-Solving Skills
The role requires a good eye for detail and a problem-solving mindset. Prepare to discuss situations where you've successfully resolved issues or improved processes. This will illustrate your proactive approach and readiness to tackle challenges in the studio.
