Salesforce CPQ Technical Systems Analyst

Our Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.

What You'll Do:

• CPQ Ownership: Take ownership of the Salesforce CPQ implementation through all phases of development.
• Strategic Guidance: As the CPQ subject matter expert, provide guidance to ensure best practices are followed.
• Stakeholder Collaboration: Work closely with the Pricing and Packaging Committee and Product Operations Teams and other System Analysts to guide, elicit, translate and document business requirements and deliver scalable and reliable solutions.
• Salesforce CPQ Maintenance and Enhancement: Continuously optimize the Salesforce CPQ system to align with evolving business needs ensuring it aligns with best practices.
• Product Development Support: Collaborate with cross-functional teams to introduce new products/product bundles and modify existing ones within the Salesforce CPQ framework.
• Rule and Master Data Management: Oversee the configuration and management of Price Rules, Product Rules, Discount Schedules, Product Master, Approval Processes and Custom Script (Quote Calculator Plugin).
• Change and Release Management: Partner with Product Operations and Sales Enablement to effectively release changes to Production.
• Documentation: Create and maintain Solution Design Proposal documents and Technical Design documentation to support implemented solutions.
• Technology Updates: Stay abreast of platform changes introduced by vendors.

Core Competencies and required experience:

• Bachelor's degree in Information Systems, Business Administration, or a related field.
• Active Salesforce Admin and Salesforce CPQ Specialist certifications preferred.
• 4+ years of hands-on experience with Salesforce CPQ administration, configuration, and optimization.
• Exceptional understanding of CPQ-related features such as product configuration, pricing strategies, discounting models, and quote generation.
• Deep understanding of the Sales, Quoting, Product, Renewal and Contracting Processes.
• Billing knowledge would be an added advantage.
• Experience with Apex and Lightning Components (preferred).
• Previous experience performing business analysis and documenting requirements is preferred.
• Familiarity with agile software delivery methodologies and working as part of an agile team.
• Strong problem-solving and analytical skills with the ability to troubleshoot complex CPQ issues.
• Excellent communication skills and the ability to work with both technical and non-technical stakeholders.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Benefits:

• Hybrid, Casual work environment.
• Responsible PTO policy - Take the time off that you need.
• Training & Development - Learning the advanced partnership automation products.
• Medical Aid and Provident Fund - Group schemes with Discovery & Bonitas for medical aid.
• Group scheme for provident fund.
• Restricted Stock Units - 3-year vesting schedule pending Board approval.
• Internet Allowance.
• Primary caregiver leave.
• Fitness club fee reimbursements.
• Technology stipend.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.