HR Generalist in London

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a HR Generalist at impact.com you will work as part of a small regional team to provide hands-on, pragmatic HR support across the employee lifecycle for teams based in the UK and wider EME region (incl. Germany, Italy, Norway, France, Israel). Acting as a trusted first point of contact, you will partner closely with the Senior HRBP, global Centres of Excellence (CoEs) & People Excellence team peers plus regional stakeholders to deliver a consistent, supportive and positive employee experience in a fast-changing, international environment.

What You'll Do:

• Employee & Manager Support
  • Act as a first point of contact for managers and employees across the region on day-to-day matters i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), employee benefits, and best practice.
  • Coach and advise managers to build confidence and capability in handling people & performance matters independently.
  • Support managers with first-line performance issues & general employee relations across the region, providing timely, clear, and pragmatic advice and support with developing cases.
  • Support the Senior HRBP with more complex or escalated ER cases as required, including investigations, capability reviews and redundancies.
• Employee Lifecycle & Operations
  • Partnering with managers to prepare & guide new employee onboarding to ensure a positive, engaging, and consistent experience.
  • Manage and administer employee lifecycle activities including probation, role changes, and contract updates, partnering with the Employee Services CoE.
  • Support the Senior HRBP with offboarding and exit processes, including exit interviews.
  • Maintain HRIS data integrity using Workday, partnering with the Employee Services CoE to ensure accurate and up-to-date employee records at all times.
  • Provide support to managers and employees around annual processes, i.e. feedback, performance & compensation review cycles.
• Regional Support
  • Manage third-party vendor and Employer of Record (EoR) relationships (e.g. Deel) to support international hiring and benefits administration.
  • Assist with the localisation, interpretation, and consistent application of People policies across the EME region.
  • Support day-to-day HR activity across multiple countries, remotely and working with local stakeholders, global peers and CoE colleagues as needed.
  • Support People Development, Reward and Benefits CoEs on global initiatives requiring local implementation.
  • Contribute to and support training initiatives in collaboration with the Senior HRBP and Talent Development CoE.
  • Engage with regional and global People projects as needed (e.g. HRIS implementation).
  • Work with the Senior HRBP to continually review employee Benefits across the region to ensure options are well tailored to each population's needs.
• Employee Experience, Engagement & Culture
  • Partner with the Office Manager and internal culture groups to support employee experience, engagement, and recognition initiatives across the region.
  • Provide HR guidance and input on office-based social events and initiatives, ensuring alignment with company values and policies.

What You Bring:

• Proven experience in an office-based HR Generalist or equivalent role (+3 years) supporting employee groups across multiple locations, in a fast-paced, evolving environment.
• Demonstrated experience of handling first-line employee relations matters, supporting managers with developing cases and escalating where necessary.
• Good working knowledge of modern People practices and employment law; appreciation for the nuances of applying these in different countries.
• Excellent communication skills with the ability to build trust through openness, transparency, and consistent follow-through.
• Comfortable managing change and ambiguity while maintaining attention to detail and operational excellence.
• Able to effectively build relationships with employees and managers, both in-person and remotely.
• Experience of working with multi-module HRIS, preferably Workday.

Benefits and Perks:

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.