Night Sales and Customer Support Executive in Southampton

Impact Ltd – About us

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

Many businesses are open 24 hours and need our Overnight team\’s expertise to maintain contact with their consumers. This is a combined role using both sales and service skills to ensure that customers all over the world feel the benefit of our truly world class service.

If you want to develop your skills in sales and customer services, then please look at the job specification below.

Key Responsibilities:

• This is a varied role with fluctuating responsibilities varied and including Inbound call handling, making Outbound Sales calls to existing customers and completing a variety of admin tasks
• Handling and making Sales calls to customers in the UK and Australia who wish to purchase arange products and maximise sales opportunities through cross selling, up selling and special promotions. At point of contact, use soft skills to build relationships with all customers, nurture, empathise and fact find customers\’ needs ensuring full responsibility of delivering a World Class Service to all customers
• Support customers wishing to purchase products, by using in depth product knowledge to best present the offer and maximise different selling opportunities.
• Consistently exceed customer expectations by delivering a world class customer service experience – being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Place customer orders and resolve all customer enquiries at first point of contact efficiently (unless escalation is required for further investigation), primarily by telephone but also by correspondence and email in accordance with client procedures
• Record all customer contact details accurately and efficiently from all telephone interactions and admin tasks using in house systems
• Support other departments with admin when required; processing orders, samples and coupons accurately, scanning, returns

Core Competencies:

Successful candidates must demonstrate our core competencies. The consistency in which they are applied defines our staff grades:

• Effective communication – Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively