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- Tasks: Enhance customer satisfaction by managing Trusts and delivering training on our educational software.
- Company: Leading educational software company based in Exeter with a focus on customer success.
- Benefits: Salary up to £40,000, health insurance, and generous holiday allowances.
- Why this job: Join us to make a real difference in education while growing your career in SaaS.
- Qualifications: Strong background in SaaS account management and education required.
The predicted salary is between 36000 - 60000 £ per year.
A leading educational software company in Exeter is seeking a Customer Success Manager to enhance customer satisfaction and engagement. The role involves managing a portfolio of Trusts, delivering training, and ensuring product integration. Ideal candidates will have strong backgrounds in SaaS account management and education. This position offers a salary of up to £40,000 with additional benefits, including health insurance and generous holiday allowances.
Hybrid Customer Success Manager — Education SaaS in Exeter employer: IMP Software
Contact Detail:
IMP Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Manager — Education SaaS in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s products and values. We want to show that we’re not just interested in the role, but also passionate about what they do in the education sector.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us articulate our experience in SaaS account management and how it relates to customer success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Hybrid Customer Success Manager — Education SaaS in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS account management and education. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success in the education sector. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Training Skills: Since the role involves delivering training, include examples of how you've successfully trained others in the past. We’re looking for candidates who can engage and empower users, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at IMP Software
✨Know Your SaaS Inside Out
Make sure you understand the company's software and how it fits into the education sector. Familiarise yourself with their products, features, and any recent updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer accounts or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Engage with Training Scenarios
Since the role involves delivering training, think about how you would approach this. Be ready to discuss your training style and share any relevant experiences. You might even want to prepare a mini-training session to showcase your skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, challenges, and customer engagement strategies. This not only shows your interest but also helps you assess if the company is the right fit for you. It’s a two-way street!
