At a Glance
- Tasks: Guide enterprise customers through onboarding and adoption of our Data Authorization Platform.
- Company: Join a leading tech company focused on data governance and compliance.
- Benefits: Enjoy 100% employer-paid healthcare, stock options, unlimited PTO, and learning resources.
- Other info: Remote role with opportunities for cross-functional collaboration and career growth.
- Why this job: Make a meaningful impact in shaping data governance for businesses across EMEA.
- Qualifications: 5-8 years in Customer Success or Technical Account Management in SaaS/cloud environments.
The predicted salary is between 63000 - 77000 £ per year.
Overview
In this Senior CSM role for EMEA, you guide enterprise customers through onboarding, adoption, and renewal of Immuta’s Data Authorization Platform.
You partner with senior stakeholders to define success and drive measurable outcomes, spanning data governance, security, and compliance across multi-country environments.
You influence adoption at scale via cross-functional collaboration and value-driven engagements.
This remote London-area role offers meaningful impact shaping governance for data-enabled business outcomes.
- Pay / Benefits
- 100% employer paid healthcare premiums for employee and dependents
- Stock options
- Paid parental leave
- Unlimited paid time off
- Learning and development resources
Responsibilities
- Define outcomes and success metrics with senior stakeholders and build adoption roadmaps.
- Lead onboarding, deployment, and integration across modern data platforms and cloud environments.
- Manage enterprise relationships across EMEA through onboarding to renewal and expansion.
- Monitor health, usage, risks, and renewal forecasts; create mitigation plans.
- Conduct business reviews and enablement programs to communicate value and align stakeholders.
- Advise on data governance, access control, privacy, security, and regional requirements (GDPR, data residency).
- Collaborate with Sales, Product, Engineering, Support, and delivery teams to resolve blockers and align with roadmap.
- Capture feedback and market insights to inform product and CS practices.
- Identify opportunities for additional use cases, advocacy, and expansion.
- Contribute to regional CS playbooks and best practices to improve scale in EMEA.
- Key requirements
- 5–8 years in Customer Success, Technical Account Management, or equivalent in enterprise Saa S/cloud/data environments.
- Proven experience managing complex enterprise relationships from onboarding to renewal and expansion.
- Experience across multiple EMEA countries and understanding of regional business and regulatory contexts.
- Working knowledge of modern data ecosystems and cloud platforms (Snowflake, Databricks, Starburst, AWS, Azure, GCP).
- Familiarity with data governance, privacy, security, access control, GDPR, and data residency concepts.
- Strategic account management: develop success plans, interpret health signals, manage risk, link adoption to business value.
- Project management: coordinate multiple complex initiatives and stakeholders.
- Excellent communication; able to engage technical, business, and executive audiences.
- Cross-functional collaboration across Sales, Product, Engineering, Support, and delivery teams.
- Languages: English professional fluency; additional European languages an advantage.
- strong communication
- strategic thinking
- empathy
- modern data ecosystems
- cloud platforms (Snowflake, Databricks, Starburst, AWS, Azure, GCP)
- data governance and privacy concepts
Customer Success Manager (EMEA) in London employer: Immuta
Immuta is an exceptional employer, offering a dynamic work culture that prioritises personal and professional growth. With a generous benefits package including 100% employer-paid healthcare, stock options, and unlimited paid time off, employees are empowered to thrive both at work and in their personal lives. Based in London, the role of Enterprise Account Executive provides unique opportunities to engage with leading organisations across EMEA, fostering innovation in data governance and AI while collaborating with a talented team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (EMEA) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Immuta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Immuta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Immuta:Your cover letter is your chance to shine! Tell us why you want to work at Immuta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Immuta!
How to prepare for a job interview at Immuta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
