Facilities Helpdesk Apprentice - Immunocore

Immunocore are looking to recruit a Facilities Helpdesk apprentice who will support the Facilities Management (FM) function by coordinating helpdesk activities, maintaining accurate CAFM/CMMS data, assisting with contractor management, and providing essential business administration support.

Job Details

• Salary: £22,000 per annum.
• Location: 91 Park Drive, Milton Park, Abingdon, Oxfordshire, OX14 4RY.
• Working Hours: Monday to Thursday, 09:00‑17:00 (45 minute unpaid lunch break); Friday, 09:00‑16:15 (45 minute unpaid lunch break).
• Duration: 16 months.
• Start Date: August 2026.

Benefits

• Holiday Allowance – 25 Days + Bank Holidays
• Pension – Employee 5%, Employer 3%
• Employee assistance programme
• Onsite parking

Job Responsibilities

• CAFM & Helpdesk Coordination (Agility / CARM / CMMS)
  • Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately.
  • Chase and file service reports on Agility, ensuring documentation is complete and stored correctly.
  • Close out contractor tickets on Agility and upload associated service sheets.
  • Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations.
  • Assign helpdesk requests where auto‑allocation is not in place.
  • Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records.
• Business Administration Support
  • Create and process new supplier requests in line with procurement procedures.
  • Raise purchase orders (POs) as required.
  • Liaise with the Finance team to chase unpaid invoices under direction from management.
  • Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible.
  • Support the development of Business Operating Processes.
  • Create, update, and manage the FM Standards Manual.
• AMICI Helpdesk Coordination
  • Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date.
  • Update maintenance schedules and add new planned visits following contractor attendance.
  • Manage work orders in AMICI, including closing out PPM and reactive tasks.
  • Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links.
  • Raise POs via NetSuite as required.
  • Perform data entry tasks within AMICI to maintain accurate asset and maintenance information.
  • Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings.
  • Assign annual maintenance contracts to assets within AMICI as required.
• Health & Safety Team Support
  • Raise purchase orders via NetSuite to support H&S activities.
  • Assist with general administrative tasks to support the H&S team’s operational needs.
• Other
  • Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team/business.
  • This job operates in a professional office & laboratory environment.
  • This role routinely uses standard office equipment such as computers and telephones.

Candidate Requirements

• Skills required
  • Communicates verbal and written information in a clear and accurate manner.
  • Adapts communication to the audience and listens effectively to others.
  • Exercises good judgement in making recommendations, considering all the available sources of information and alternatives.
  • Organises time effectively and prioritises tasks.
  • Identifies and responds to problems in a timely manner.
  • Computer literate.
• Personal Qualities
  • High level of attention to detail and “concern for quality.”
  • Polite and helpful.
  • Demonstrates a “can do” approach.
  • Develops and maintains positive working relationships with others.

Training To Be Delivered

• Qualification to be delivered: IWFM Level 2 Certificate in Facilities Services Principles.
• Apprenticeship Standard: Facilities Services Operative.
• Training Provider: The Skills Partnership Limited.
• Apprenticeship level: Level 2.
• Delivery model: Training delivered online.

Future Prospects

Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.