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For Companies At a Glance
- Tasks: Support diagnostic systems and ensure excellent customer service in a collaborative team.
- Company: EUROIMMUN, a leader in medical diagnostics, is revolutionising health through innovative science.
- Benefits: Enjoy on-site refreshments, personal development opportunities, and a friendly work culture.
- Why this job: Join a mission-driven team that values innovation and makes a real impact on human health.
- Qualifications: Technical High School Diploma, Microsoft Office skills, and a positive, adaptable attitude required.
- Other info: Be part of a diverse and inclusive workplace committed to equal opportunity.
The predicted salary is between 28800 - 43200 £ per year.
Join EUROIMMUN (a Revvity, Inc. company), a global leader in medical laboratory diagnostics, and be a part of a team revolutionizing human health through cutting-edge science since our establishment in 1987. With over 3,500 employees in 17 countries, we are at the forefront of developing innovative test systems, software, and automation solutions to support our mission to expand the boundaries of human health through science. Our collaborative work environment fosters success and encourages innovation, ensuring that every team member\’s contribution is valued and impactful. Ready to make a difference? Apply today and join the adventure!
Are you a proactive and detail-oriented individual with a passion for technology and customer service? Join our team as a Devices and Customer Service Operator and play a key role in supporting our diagnostic systems and ensuring top-tier service for our customers. Based at our Padova headquarters, you’ll be part of a collaborative team that values innovation, growth, and the opportunity to support us on our mission to expand the boundaries of human health!
Principal Accountabilities
- Coordinate and organise the installation of diagnostic systems
- Monitor and verify the work of technical assistance agencies
- Prepare tailored offers and quotations for customer instruments
- Accurately input and manage data in ERP and CRM systems
Skills, Qualifications and Experience
Essential:
- Technical and Commercial High School Diploma
- Proficient in Microsoft Office (especially Excel) and Outlook
- Intermediate English (written and spoken)
- Strong problem-solving mindset
- Ability to collaborate and contribute to a team environment
- Flexible and adaptable approach to tasks and priorities
- Positive attitude and willingness to learn
We offer a wide range of benefits, including:
- Complementary refreshments on-site
- The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
- Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.
- Fully equipped Kitchen in HQ
- 14 monthly salary payments
Part of the Revvity group, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
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Devices and Customer Service Officer employer: Immuno Diagnostic Systems (IDS)
Contact Detail:
Immuno Diagnostic Systems (IDS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Devices and Customer Service Officer
✨Tip Number 1
Familiarise yourself with EUROIMMUN's products and services. Understanding their diagnostic systems and how they operate will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Office and any relevant ERP or CRM systems. Being proficient in these tools is crucial for the Devices and Customer Service Officer role, and demonstrating this knowledge can set you apart.
✨Tip Number 3
Prepare to discuss your problem-solving experiences. Think of specific examples where you've successfully tackled challenges in a team environment, as this aligns with the collaborative culture at EUROIMMUN.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Highlight instances where you've had to adjust to new tasks or priorities, as this flexibility is essential for the dynamic nature of the role.
We think you need these skills to ace Devices and Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Devices and Customer Service Officer position. Tailor your application to highlight relevant experiences and skills.
Highlight Relevant Skills: Emphasise your technical proficiency, especially in Microsoft Office and any experience with ERP and CRM systems. Mention your problem-solving abilities and customer service experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Explain why you want to work at EUROIMMUN and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Immuno Diagnostic Systems (IDS)
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any relevant experiences or projects that showcase your interest and how it aligns with the role of Devices and Customer Service Officer.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully solved problems, especially in a customer service context. This will highlight your strong problem-solving mindset, which is essential for this position.
✨Familiarise Yourself with ERP and CRM Systems
Since the role involves managing data in ERP and CRM systems, it’s beneficial to have a basic understanding of these tools. If you have experience with similar software, be ready to discuss it.
✨Emphasise Team Collaboration
The job requires a collaborative approach, so be prepared to talk about your experiences working in teams. Highlight how you contributed to team success and how you can bring that same spirit to EUROIMMUN.
