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- Tasks: Support client onboarding and ensure smooth interactions with clients and internal teams.
- Company: Join a leading global immigration services provider with a focus on innovation.
- Benefits: Enjoy competitive salary, health perks, and flexible hybrid work arrangements.
- Why this job: Make a real impact by helping clients navigate their immigration journeys.
- Qualifications: Strong communication skills and experience in client engagement are essential.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The role involves providing vital support to various corporate functions and assisting leadership with managing client service teams, ensuring efficient interactions with new and existing clients.
What your day will look like:
- Participate in implementation calls and partner with Senior Managers and Team leads on assigned New Client Onboardings.
- Act as the main point of contact in the region for requirements or functional related process questions for client and legal team stakeholders.
- Schedule recurring implementation meetings with both internal and external clients.
- Lead the elicitation and documentation of detailed onboarding process requirements.
- Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage.
- Assist Senior Manager and leads with resolving day-to-day client-related questions.
- Assist Senior Manager with new client onboarding presentations for client meetings in person.
- Provide timely, accurate and efficient guidance for new client initiations of case requests in our system.
- Develop and update an initiations manual/cheat sheet for each client according to defined procedure.
- Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc.
- Assist legal teams with off boarding of clients.
- Update and modify data in our client onboarding library.
- Create ad-hoc reports for internal and external customers.
- Analyse, report and provide solutions to process errors.
- Communicate discrepancies and coordinate process needs to high profile clients.
- Ensure smooth client onboarding procedures.
- Assist with process documentation and process improvement initiatives.
- Conduct in-depth research into current client information as needed.
- Assist with system improvements, project implementations, and ad hoc projects as needed.
What we are looking for:
- Excellent client engagement skills.
- Ability to multi-task in a fast-paced role with competing demands.
- Strong communication and writing skills.
- Familiarity with writing business protocols.
- Must possess strong organisational and data entry skills.
- Advanced MS Office including Word, Excel, PowerPoint, and Visio.
Preferred skills:
- Previous experience within immigration or related role.
- Experience with process mapping in Microsoft Visio.
- Bachelor's degree in business or business related field.
What we offer:
- Competitive Salary: Salaries that reflect your skills and experience.
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave.
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable).
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.
What to expect:
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you shall be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know.
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. We help individuals and businesses transcend borders, unlocking opportunities around the world. Our Responsible Business Practices (RBP) prioritise Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process.
Client Enablement Specialist in London employer: ImmigrationJobs
Contact Detail:
ImmigrationJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Enablement Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Enablement Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to client service. Think about how your skills align with their needs and be ready to share specific examples from your past experiences.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you get comfortable with answering questions and presenting yourself confidently, which is key for a role like this.
✨Tip Number 4
Don't forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Enablement Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Enablement Specialist role. Highlight your client engagement skills and any relevant experience that aligns with the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love candidates who can articulate their thoughts well, so don’t hold back on showcasing your writing prowess!
Be Organised: Demonstrate your organisational skills right from your application. Keep your documents neat and structured, and ensure all required information is included. A well-organised application reflects how you’ll manage tasks in the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at ImmigrationJobs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Enablement Specialist role. Familiarise yourself with the key responsibilities, such as client onboarding and process documentation. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively engaged with clients or team members in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client engagement skills. Practice responding to questions like, 'How would you handle a difficult client?' or 'Describe a time when you had to manage multiple tasks under pressure.' This will help you articulate your thought process clearly.
✨Bring Your Organisational A-Game
As a Client Enablement Specialist, strong organisational skills are crucial. Be prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a sample of your organisational tools or methods to show how you keep everything on track.
