Consultant - Turkish Language

Contract: Fixed Term Contract until 31st December 2025, Full Time

Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom

The role:

You will be responsible for supporting with the successful delivery of the team’s work, including the preparation and drafting of applications, ensuring our system is updated and day-to-day liaison with clients.

What your day will look like:

• Ensure all applications are opened and processed in the system in a timely manner
• Answer directed calls and emails in a timely and professional manner
• Provide accurate information to clients upon their visa request
• Identify service issues and escalate to senior team members
• Research tasks as delegated
• Ensure invoices are submitted to the finance team promptly
• Maintain deep content knowledge on all aspects of our business processes, system capabilities and company policy & procedures
• Build relationships with local consulates and government offices by visiting them to make submissions and enquiries on behalf of our clients
• Work closely with other areas across the business to support ongoing improvements
• Assist on more complex cases under the guidance of senior team members
• Provide cover to other caseworkers on leave as required

The team:

Powered by Fragomen, the world’s leading provider of immigration services, the innovative Nomadic platform automates business travel assessments, ensuring pre-trip compliance with immigration regulations worldwide. Nomadic is an award-winning knowledge-driven technology solution that simplifies short-term immigration compliance and risk management.

What we are looking for:

Essential criteria:

• Turkish language skills
• Previous visa processing experience
• Strong background in a client facing role
• Ability to research effectively on your own to find answers to more complex or unique cases
• Develop strong working relationships with team members and gain their confidence through professionalism and efficiency in all communications
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work
• Proven ability to generate clear, well-organized written work and express oneself verbally in an articulate and polished manner
• Strong listening skills
• Accurate work style with a focus on detail

Preferred skills:

• Additional language skills

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do.

We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.

What to expect:

Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.

If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.

After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.

At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process.