At a Glance
- Tasks: Lead and inspire a dynamic team at Heathrow Airport to achieve sales and operational targets.
- Company: Join the vibrant team at Charlotte Tilbury Beauty, a leader in the beauty industry.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards.
- Other info: Flexible working hours and opportunities for personal growth in a supportive community.
- Why this job: Be a part of a creative environment where you can make a real impact in beauty.
- Qualifications: Strong leadership skills and a passion for beauty and customer experience.
The predicted salary is between 29700 - 36300 £ per year.
Location: Heathrow Airport
You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector! You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance.
Requirements
- People Accountabilities:
- People management is the most important part of your role, you set up your team members for success and build a true Tilbury community in your respective stores.
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions).
- Driving sales success through motivation of the team to hit daily and monthly KPI targets.
- People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
- Leading and motivating a #1 team through daily briefs & performance 121 meetings.
- Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘Tilbury talent spotting’, sourcing talent in the local area.
- Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.
- Manage a large team, ensuring effective coordination, communication, and productivity.
- Commercial Accountabilities:
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
- Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
- Devise and deliver a compelling eventing strategy for the counter.
- Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
- Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
- Weekly and Monthly productivity reporting to the Area Manager.
- Operational Accountabilities:
- Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures.
- Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines.
- Adhere to health and safety guidance in the workplace.
- Execute flawless visual merchandising and grooming standards on a daily basis.
The Person
- Disrupt & Innovate: Naturally creative, seeking innovative ways to over perform and deliver. An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results. Assertive with energy and drive to succeed.
- Win Together: Strong emotional intelligence and engaging personable skills that can be adapted to suit. Ability to build and maintain strong relationships with your team and stakeholders. Acts with integrity and isn’t reluctant to hold ownership.
- Share the Magic: Dynamic and inspirational with customers and peers. Excitement for beauty and artistry. Passionate leadership taking pride in team success.
- Embrace the challenge: Time management and prioritisation. Agile and solution orientated. Resilient when dealing with ambiguity. Confident leadership to galvanise a team through a strong sense of purpose.
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Multi Site Business Manager in London employer: ImmigrationGPT
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StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Business Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ImmigrationGPT!
We think you need these skills to ace Multi Site Business Manager in London
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Tailor Your CV for Retail:When applying for a full-time role like this one at ImmigrationGPT, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ImmigrationGPT and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ImmigrationGPT that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ImmigrationGPT
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
