At a Glance
- Tasks: Coordinate partner communications and resolve operational issues in energy and insurance sectors.
- Company: Join Future PLC, a leader in creating expert content across various industries.
- Benefits: Enjoy uncapped leave, enhanced parental leave, and discounted healthcare options.
- Other info: Hybrid role with excellent career growth opportunities and a supportive work culture.
- Why this job: Make a real impact by helping customers find the best deals while developing valuable industry knowledge.
- Qualifications: Experience in B2B support and proficiency in Microsoft Office and Google Workspace.
The predicted salary is between 26500 - 29000 £ per year.
About the job
Who we are
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day. Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions. Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.
The Team You'll Join
As a proud part of Future's brand portfolio, Go.Compare's a trusted price comparison site finding customers savvy insurance and energy deals. Within this, our Business Service team manages partner operational workflows and communication across key brands. We raise change requests, resolve commercial-impacting issues, and handle partner misquotes. It's an exciting opportunity to build deep utility and insurance sector knowledge while delivering transparent customer experiences.
What you'll do
- Reporting to the Business Service Manager, you'll coordinate partner communications and operational change requests across our Energy and Insurance workstreams.
- You'll investigate misquotes, resolve data inconsistencies, and maintain accurate central logs.
- Daily, you'll use Microsoft Word, Excel, Google Sheets, Google Slides, and generative AI tools to manage tasks.
- You'll work closely with internal Compliance and Partner Development teams to deliver timely solutions.
- You'll also track work against agreed Service Level Agreements (SLAs) and escalate emerging trends.
What you’ll bring
- Experience working in a business-to-business (B2B) administrative or operational support role.
- Working knowledge of insurance, energy, or consumer price comparison services.
- Proficiency using Microsoft Office (Word, Excel) and Google Workspace (Sheets, Slides).
- Familiarity with AI tools to assist in daily workflows and documentation.
- Strong written and verbal communication skills when interacting with external partners.
- Experience tracking work against Service Level Agreements (SLAs).
Minimum Requirements
- Experience in administrative, customer support, or operational case management.
- Proficiency in Microsoft Excel or Google Sheets for data logging.
- Ability to work a hybrid schedule from our Cardiff office.
What we offer
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend scheme - with payment following the successful hire.
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices
The expected range for this role is £26,500-£29,000. This is a hybrid role, working 3 days per week from our Cardiff Office.
Inclusion and Diversity at Future
At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.
If you need any reasonable adjustments, please let us know and we'll be happy to support you.
Business Service Advisor - Go.Compare in Cardiff employer: ImmigrationGPT
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StudySmarter Expert Advice🤫
We think this is how you could land Business Service Advisor - Go.Compare in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ImmigrationGPT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ImmigrationGPT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Service Advisor - Go.Compare in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ImmigrationGPT:Your cover letter is your chance to shine! Tell us why you want to work at ImmigrationGPT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ImmigrationGPT!
How to prepare for a job interview at ImmigrationGPT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
