- Presenting - Help prepare client presentations
- Requirement gathering - Attend workshops to gather notes, write up requirements and collect feedback
- Business processes - Maintain 'way of working' within teams to execute projects in an efficient and timely manner
- Solution design - Work with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
- Configuration - Configure client Salesforce platform including structure and functionality, troubleshooting, deployment and upload of data
- Testing - Support unit testing, system testing, and acceptance testing activities
- Demo - Demonstrate the solution to the client at regular intervals during the build
- Training - run workshops to train clients and Administrators
- Client relationship - engage with client stakeholders to analyse business processes and functional requirements
- Travel - A willingness to travel as and when required
Technical Skills:
- 2+ years of project delivery experience or Salesforce functional consultancy and/or business analysis experience covering one or more of the core Salesforce clouds, Sales, Service, etc.
- Project management knowledge:
- Agile project methodology experience
- The ability to define user stories and scope projects
- The ability to write and document detailed user requirements and playback
- Functionality knowledge:
- Understanding of Salesforce solution architecture principles and best practices
- Experience with 3 rd party delivery partners and AppExchange vendors is a plus e.g. Conga, etc.
Nice to have:
- Preferred - Salesforce Certified Admin, App Builder, Sales Cloud, Service Cloud, Experience Cloud or others
Business Skills:
- Communication - good communication skill and interpersonal skills
- Teamwork/Collaboration - team orientated, with experience supporting less experienced members
- Presentation Skills - good ability to share product expertise and business knowledge to audiences of all levels
- Problem Solving - good ability to anticipate problems and identify solutions
What we Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Flexible work hours and remote work options.
iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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