At a Glance
- Tasks: Manage customer relationships and ensure their success with our cyber resilience platform.
- Company: Join Immersive, a leading global cyber resilience solution provider.
- Benefits: Enjoy remote work, competitive salary, and a vibrant company culture.
- Other info: Dynamic team with opportunities for growth and collaboration.
- Why this job: Be a champion for customers and help them tackle tomorrow's cyber threats.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
Immersive is hiring! We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager (Spain and Iberia). The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship.
Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Swansea employer: Immersive
Immersive One is an exceptional employer, offering a dynamic remote work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our culture of customer obsession and support for work-life balance, combined with our recognition as a top workplace, makes Immersive a truly rewarding place to build your career in the cyber resilience sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive Labs on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral. We all know that personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Immersive's mission and values. Understand their customer-centric approach and think of examples from your past experiences that showcase your alignment with this. We want to see how you can embody that customer obsession!
✨Tip Number 3
Showcase your Spanish skills! If you're applying for the Senior Customer Success Manager role, be ready to demonstrate your language proficiency during the interview. We love candidates who can communicate effectively with our diverse clientele.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Immersive Labs!
We think you need these skills to ace Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Swansea
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant experiences that align with our values of customer centricity and proactive problem-solving. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Immersive!
How to prepare for a job interview at Immersive
✨Know Your Stuff
Make sure you understand Immersive's platform and its impact on cyber resilience. Familiarise yourself with their key customers and the feedback they've received. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Obsession
Prepare examples that highlight your customer-centric approach. Think of times when you've gone above and beyond for a client or how you've turned a challenging situation into a success story. This aligns perfectly with Immersive's core value of customer obsession.
✨Brush Up on Your Spanish
Since this role requires Spanish-speaking skills, practice your language proficiency. Be ready to demonstrate your ability to communicate effectively in Spanish during the interview, especially if discussing customer scenarios or solutions.
✨Collaborative Mindset
Emphasise your experience working cross-functionally. Share instances where you've collaborated with sales or product teams to enhance customer experiences. This will resonate well with Immersive's emphasis on teamwork and collaboration.
