At a Glance
- Tasks: Manage customer relationships and ensure their success with our cyber resilience platform.
- Company: Join a fast-growing tech company recognised as a great place to work.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer obsession and collaboration.
- Why this job: Be a key player in helping top companies tackle cyber threats and enhance their resilience.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager (Spain and Iberia). The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship.
Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) employer: Immersive
Immersive One is an exceptional employer, offering a dynamic work culture that prioritises customer obsession and employee growth. With a commitment to professional development and collaboration, employees are empowered to thrive in their roles while contributing to a leading cyber resilience platform. The remote nature of the position allows for flexibility, making it an ideal opportunity for those seeking meaningful work in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive Labs on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral. We all know that personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Immersive's mission and values. Understand their customer-centric approach and think of examples from your past experiences that align with their goals. We want to see how you can bring that customer obsession to life!
✨Tip Number 3
Showcase your Spanish skills! If you're fluent, make sure to highlight this during your conversations. Being able to communicate effectively with clients in their native language is a massive plus, and we love seeing candidates who can bridge that gap.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. We appreciate candidates who take that extra step to show they’re genuinely interested in joining our team.
We think you need these skills to ace Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant experiences that align with our values of customer centricity and proactive problem-solving. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Immersive!
How to prepare for a job interview at Immersive
✨Know the Company Inside Out
Before your interview, dive deep into Immersive's mission and values. Understand their focus on customer centricity and how they help clients build cyber resilience. This knowledge will not only impress your interviewers but also allow you to tailor your responses to align with their core principles.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your consultative approach and customer obsession. Think about times when you successfully onboarded clients or turned around a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Language Skills
As a Spanish-speaking candidate, be ready to showcase your language proficiency. You might be asked to conduct part of the interview in Spanish or discuss how you would handle customer interactions in both English and Spanish. Practice common customer success scenarios in both languages to feel confident.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, how success is measured for Customer Success Managers, or what challenges the team currently faces. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
