At a Glance
- Tasks: Manage customer relationships and ensure their success with our cyber resilience platform.
- Company: Join a fast-growing tech company recognised as a great place to work.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer obsession and collaboration.
- Why this job: Be a key player in helping top companies tackle cyber threats and enhance their resilience.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager (Spain and Iberia). The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship.
Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Middlesbrough employer: Immersive
Immersive One is an exceptional employer, offering a dynamic work culture that prioritises customer obsession and employee growth. With a commitment to professional development and collaboration, employees are empowered to thrive in their roles while contributing to a leading cyber resilience platform. The remote nature of the position allows for flexibility, making it an ideal opportunity for those seeking meaningful work in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive Labs on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral. We all know that personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Immersive's mission and values. Understand their customer-centric approach and think of examples from your past experiences that showcase your alignment with this. We want to see how you can embody that customer obsession!
✨Tip Number 3
Showcase your Spanish skills! If you're applying for the Senior Customer Success Manager role, be ready to demonstrate your language proficiency during the interview. We love candidates who can communicate effectively with our diverse clientele.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Immersive Labs!
We think you need these skills to ace Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Middlesbrough
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant experiences that align with our values of customer centricity and proactive problem-solving. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for this role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Immersive
✨Know the Company Inside Out
Before your interview, dive deep into Immersive's mission and values. Understand their focus on customer obsession and how they help clients build cyber resilience. This knowledge will not only impress your interviewers but also help you align your answers with what matters to them.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences that highlight your consultative skills and customer-centric mindset. Think about times when you went above and beyond for a client or successfully managed a challenging situation. This will demonstrate that you embody the core value of customer centricity.
✨Brush Up on Cyber Resilience Knowledge
Since the role involves working with enterprise customers on cyber resilience, make sure you're familiar with key concepts and trends in the cybersecurity space. Being able to discuss these topics confidently will show your commitment to the role and your ability to engage with clients effectively.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your interest in the role and the company. For instance, inquire about how the Customer Success team collaborates with other departments or what success looks like in this position. This shows you're proactive and genuinely interested in contributing to their success.
