At a Glance
- Tasks: Guide enterprise customers through onboarding and ensure their success with our cyber resilience platform.
- Company: Join Immersive, a leading global cyber resilience solution provider with a vibrant culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer obsession and career advancement.
- Why this job: Be a key player in enhancing customer experiences and tackling tomorrow's cyber threats.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
The predicted salary is between 60000 - 80000 £ per year.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally, you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams.
As one of the senior individual contributors in the team, your main responsibilities will include:
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Nurture upsell and cross-sell opportunities in partnership with sales to increase
Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Manchester employer: Immersive
Immersive One is an exceptional employer, offering a dynamic remote work environment that prioritises customer success and employee growth. With a strong focus on customer centricity, employees are empowered to make impactful contributions while collaborating with top-tier clients like HSBC and Goldman Sachs. The company fosters a culture of continuous learning and innovation, providing ample opportunities for professional development and recognition as a leading workplace in the tech industry.
