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- Tasks: Guide enterprise customers through onboarding and ensure their success with our cyber resilience platform.
- Company: Join Immersive One, a leading global cyber resilience solution provider.
- Benefits: Enjoy remote work flexibility, competitive salary, and a vibrant company culture.
- Other info: Dynamic team environment with opportunities for professional growth and collaboration.
- Why this job: Be a key player in enhancing customer experiences and tackling tomorrow's cyber threats.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
The predicted salary is between 60000 - 80000 ÂŁ per year.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world‑class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience, by simulating real‑world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high‑pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and have been voted a Best place to work on multiple occasions!
The essence of our Customer Success team is customer obsession. “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback such as “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross‑team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship.
- Partner with our customers to ensure effective onboarding – setting them up for success.
- Create and execute a communications plan to engage effectively throughout the customer journey.
- Align strategy and build programs for customers, with objectives and measurable outcomes.
- Collaborate with our product and customer support team to share new features.
- Nurture upsell and cross‑sell opportunities in partnership with sales to increase.
Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in London employer: Immersive
Contact Detail:
Immersive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Immersive’s core values, especially customer centricity. Think of examples from your past roles where you’ve demonstrated this value. We want to see how you can embody our customer obsession in real scenarios!
✨Tip Number 3
Showcase your Spanish skills! Since this role is focused on the Spain and Iberia region, be ready to discuss how you can leverage your language skills to enhance customer relationships. Practice some key phrases related to customer success in Spanish to impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Immersive team. Let’s get you started on this exciting journey!
We think you need these skills to ace Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with onboarding and customer engagement, and don’t forget to mention your Spanish-speaking skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can help!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Immersive!
How to prepare for a job interview at Immersive
✨Know Your Stuff
Before the interview, dive deep into Immersive's platform and understand its features. Familiarise yourself with their customer success strategies and how they align with customer needs. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've demonstrated a strong customer-centric mindset. Highlight specific instances where you’ve successfully onboarded clients or resolved issues, as this aligns perfectly with the role’s focus on customer obsession.
✨Brush Up on Your Spanish
Since this role requires Spanish-speaking skills, practice your language proficiency. Be ready to discuss your experiences in Spanish during the interview. This will not only showcase your language skills but also your ability to connect with customers in their preferred language.
✨Ask Insightful Questions
Prepare thoughtful questions about Immersive’s approach to customer success and their future goals. This shows that you’re not just interested in the job, but also in how you can play a part in their mission. It’s a great way to demonstrate your proactive attitude!