At a Glance
- Tasks: Manage customer relationships and ensure their success with our cyber resilience platform.
- Company: Join a fast-growing tech company recognised as a great place to work.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer obsession and collaboration.
- Why this job: Be a key player in helping top companies tackle cyber threats and enhance their resilience.
- Qualifications: Experience in customer success and strong communication skills in Spanish.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
Immersive is hiring! We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager (Spain and Iberia). The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship.
Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Essex employer: Immersive
Immersive One is an exceptional employer, offering a dynamic remote work environment that prioritises customer obsession and employee growth. With a strong focus on collaboration and continuous learning, employees are empowered to develop their skills while working with prestigious clients like HSBC and Goldman Sachs. The company's commitment to a positive work culture and recognition as a top workplace makes it an attractive choice for those seeking meaningful and rewarding careers in the cyber resilience sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive Labs on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral. We all know that personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Immersive's mission and values. Show us how your experience aligns with our customer-centric approach. We love candidates who can demonstrate their understanding of our platform and how they can contribute to our customers' success.
✨Tip Number 3
Practice your pitch! Be ready to discuss specific examples of how you've driven customer success in the past. We want to hear about your consultative approach and how you’ve tackled challenges head-on. Confidence is key, so rehearse until it feels natural!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. It shows us that you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Remote Senior Customer Success Manager (Spanish Speaking) - UK (Remote) in Essex
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant experiences that align with our values of customer centricity and proactive problem-solving. We love seeing how you connect your skills to what we do!
Be Authentic:Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits well with our culture, so share your unique story and what makes you excited about joining Immersive!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our journey!
How to prepare for a job interview at Immersive
✨Know Your Stuff
Before the interview, dive deep into Immersive's platform and its offerings. Familiarise yourself with their customer success strategies and how they align with the company's mission of cyber resilience. This will not only show your genuine interest but also help you articulate how your experience can contribute to their goals.
✨Showcase Your Customer Obsession
Since customer centricity is a core value at Immersive, prepare examples from your past roles where you've gone above and beyond for customers. Highlight specific instances where your proactive approach led to successful onboarding or upselling, demonstrating your commitment to enhancing the customer experience.
✨Brush Up on Your Spanish
As a Spanish-speaking Senior Customer Success Manager, being fluent in the language is crucial. Practice discussing customer success scenarios in Spanish, focusing on key terms related to onboarding and customer engagement. This will help you feel more confident during the interview and showcase your language skills effectively.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Immersive is the right fit for you.
