At a Glance
- Tasks: Lead a dynamic team to deliver unforgettable gaming experiences and drive venue success.
- Company: Join Immersive Gamebox, a leader in location-based entertainment with a vibrant culture.
- Benefits: Enjoy competitive salary, 28 days holiday, and early access to new games.
- Other info: Thriving environment with opportunities for creativity and community engagement.
- Why this job: Be the driving force behind an exciting venue and make a real impact!
- Qualifications: 2+ years in a managerial role, with a passion for hospitality and guest satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Immersive Gamebox is a fast growing leader in location based entertainment. At our Southbank Venue in Waterloo, we deliver immersive social gaming experiences that thrill guests of all ages.
Location: Arch 3, 83 Scoresby St, London SE1 0XN
What We’re Looking For
We’re seeking a passionate, experienced Sales driven venue manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!
Job Purpose
You will serve as the business leader and brand ambassador at our Southbank venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance exercising cost control. You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time!
What You’ll Do
- Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement
- Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment
- Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic
- Own budget management, payroll, labour scheduling, POS operations, and profit & loss oversight and controlling the controllables
- Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews
- Cover solo shifts to support lean labour strategies and ensure smooth operations
- Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations
- Hire, onboard, and develop talent to support performance and succession planning
- Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
- Build relationships in the local community to enhance visibility and brand reputation
What We Need From You
- Required Experience: Minimum 2 years as a managerial leader or venue leader, or equivalent leadership role in hospitality, retail, or location based entertainment
- Proven track record of driving profitability, customer service, and guest satisfaction
- Experience managing controllables, staffing schedules, labour costs, and POS systems
- Strong understanding of safety protocols and venue operations
- Preferred Experience: Experience in food & beverage or sales heavy environments
- Tech savvy with familiarity using Excel, CRM, POS, and scheduling software
- Skilled in local marketing tools like social media campaigns, community outreach, and promotional events
- Core Skills & Traits: Inspiring leader who motivates through clear communication and accountability
- Business minded decision maker with analytical insight and strategic focus
- Calm, quick thinking under pressure in a dynamic, customer facing environment
- Attention to detail, especially regarding guest experience and operational excellence
- Driven by growth: eager to build, scale, and elevate one of our London venues
- Ability to use Excel at an intermediate level
Why Join Us
Working with Immersive Gamebox means blending fun with ambition!
Compensation
Salary: £35,000 to £45,000 per year
Bonus: Up to 5% annual performance based incentive
Benefits
- Holiday 28 days per year to recharge and enjoy time off
- Confidential support through our Employee Assistance Program
- Early access to new immersive games and events
- A vibrant team culture built around creativity, community, and impact
If you’re energized by the opportunity to lead and grow a high volume London based venue, deliver top notch guest experiences, and build something extraordinary—we want to hear from you!
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Venue Manager employer: Immersive Gamebox
At Immersive Gamebox, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to revolutionising the gaming experience. Our team members enjoy a dynamic work culture that fosters creativity and collaboration, with ample opportunities for personal and professional growth. Located in a thriving environment, you will be part of an exciting journey where your contributions directly impact our mission to deliver unforgettable entertainment experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Immersive Gamebox. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Immersive Gamebox
Don't be shy about reaching out to Immersive Gamebox directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Immersive Gamebox and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Immersive Gamebox
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
