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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver unforgettable gaming experiences and drive venue success.
- Company: Join Immersive Gamebox, a leader in location-based entertainment with a vibrant culture.
- Benefits: Enjoy competitive salary, 28 days holiday, and early access to new games.
- Why this job: Be the driving force behind an exciting venue and make a real impact!
- Qualifications: 2+ years in a managerial role, with a passion for hospitality and guest satisfaction.
- Other info: Thriving environment with opportunities for creativity and community engagement.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Immersive Gamebox is a fast growing leader in location based entertainment. At our Southbank Venue in Waterloo, we deliver immersive social gaming experiences that thrill guests of all ages.
Location: Arch 3, 83 Scoresby St, London SE1 0XN
What We’re Looking For
We’re seeking a passionate, experienced Sales driven venue manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!
Job Purpose
You will serve as the business leader and brand ambassador at our Southbank venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance exercising cost control. You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time!
What You’ll Do
- Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement
- Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment
- Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic
- Own budget management, payroll, labour scheduling, POS operations, and profit & loss oversight and controlling the controllables
- Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews
- Cover solo shifts to support lean labour strategies and ensure smooth operations
- Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations
- Hire, onboard, and develop talent to support performance and succession planning
- Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
- Build relationships in the local community to enhance visibility and brand reputation
What We Need From You
- Required Experience: Minimum 2 years as a managerial leader or venue leader, or equivalent leadership role in hospitality, retail, or location based entertainment
- Proven track record of driving profitability, customer service, and guest satisfaction
- Experience managing controllables, staffing schedules, labour costs, and POS systems
- Strong understanding of safety protocols and venue operations
- Preferred Experience: Experience in food & beverage or sales heavy environments
- Tech savvy with familiarity using Excel, CRM, POS, and scheduling software
- Skilled in local marketing tools like social media campaigns, community outreach, and promotional events
- Core Skills & Traits: Inspiring leader who motivates through clear communication and accountability
- Business minded decision maker with analytical insight and strategic focus
- Calm, quick thinking under pressure in a dynamic, customer facing environment
- Attention to detail, especially regarding guest experience and operational excellence
- Driven by growth: eager to build, scale, and elevate one of our London venues
- Ability to use Excel at an intermediate level
Why Join Us
Working with Immersive Gamebox means blending fun with ambition!
Compensation
Salary: £35,000 to £45,000 per year
Bonus: Up to 5% annual performance based incentive
Benefits
- Holiday 28 days per year to recharge and enjoy time off
- Confidential support through our Employee Assistance Program
- Early access to new immersive games and events
- A vibrant team culture built around creativity, community, and impact
If you’re energized by the opportunity to lead and grow a high volume London based venue, deliver top notch guest experiences, and build something extraordinary—we want to hear from you!
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Venue Manager employer: Immersive Gamebox
Contact Detail:
Immersive Gamebox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Manager
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local community gatherings. The more people you know in the hospitality and entertainment scene, the better your chances of landing that Venue Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest satisfaction and team leadership shine through. Share stories that highlight your experience and how you've driven profitability in past roles.
✨Tip Number 3
Research the company! Dive deep into Immersive Gamebox’s values, recent events, and community involvement. This will not only help you tailor your conversation but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge of managing a vibrant venue.
We think you need these skills to ace Venue Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your experience in hospitality or entertainment has shaped your passion for guest satisfaction and team leadership.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with our venue manager role. Focus on your achievements in driving profitability and customer service excellence—this is what we’re really looking for!
Be Specific: Use specific examples from your past roles to demonstrate your skills. Whether it’s managing budgets or leading a team, concrete examples will help us understand how you can contribute to our success at Immersive Gamebox.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead at our Southbank venue!
How to prepare for a job interview at Immersive Gamebox
✨Know Your Venue Inside Out
Before the interview, make sure you research Immersive Gamebox and its Southbank venue thoroughly. Understand their offerings, guest experiences, and any recent events or promotions. This will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where you motivated staff, improved customer service, or drove profitability. This will demonstrate that you have the experience and mindset they’re looking for in a venue manager.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as guest satisfaction ratings and revenue growth. Be prepared to discuss how you’ve monitored and acted on these metrics in past positions, showcasing your analytical skills and business acumen.
✨Engage with Local Marketing Strategies
Think about local marketing initiatives you could implement to boost bookings and foot traffic. Bring ideas to the table during your interview, such as community outreach or social media campaigns. This will highlight your proactive approach and understanding of the venue's needs.
