At a Glance
- Tasks: Own the repair chain and ensure all Gameboxes are in top shape for players.
- Company: Join Immersive Gamebox, a leader in location-based entertainment with global ambitions.
- Benefits: Enjoy a competitive salary, unlimited holiday, and hybrid working options.
- Other info: Dynamic role with opportunities for career growth and collaboration with major studios.
- Why this job: Make a real impact on immersive gaming experiences while working with cutting-edge technology.
- Qualifications: Experience in third-line support and strong hardware fault-finding skills required.
The predicted salary is between 50000 - 58000 £ per year.
Immersive Gamebox (IGB) is a fast-scaling location-based entertainment company redefining how people play together in the real world.
We create immersive, social gaming experiences powered by proprietary technology and world-class content, partnering with major studios like Netflix, Sony and Paramount to bring globally loved IP to life.
With 35+ locations across the UK, US and internationally (and 100+ more opening by the end of 2027), 2M+ players and backing from tier-1 investors, our ambition is to become the world's leading immersive entertainment platform, with 500+ locations globally and experiences across film, TV, sport and music.
To date, we have
- Raised $60m+ from top investors across the UK & US
- Welcomed over 2M players with 60,000+ 5 reviews (average 4.9/5)
- Launched major IP titles including Squid Game, Batman, Ghostbusters and Angry Birds, with more in the pipeline
THE ROLE
We run one of the largest deployed fleets of immersive hardware in the world: 250+ Gameboxes across several hardware generations, in our own venues and in partner venues.
Every Gamebox that needs a physical fix comes to you, wherever it is and whatever generation it is.
In close collaboration with the operations team, you decide what to repair, how and when.
Repairs are planned rather than emergency call-outs, so there is little out-of-hours work.
On the IT side, you run our London office: around 40 people on Google Workspace and 1Password, plus their laptops, accounts and access. For them, you are IT support, end to end.
Next year we're rolling out a new modular Gamebox product to partner venues and building the software that lets a box run itself.
Those teams can build because the estate is in your hands.
We're hiring a Venue Systems & IT Support Engineer to own the health of our estate and the IT our central team runs on.
- WHAT SUCCESS LOOKS LIKE IN 12 MONTHS
- Third-line escalations per unit at or below today's baseline, and still falling
- Every unit on a scheduled preventative maintenance cycle, with completion tracked rather than remembered
- A legacy hardware programme (signage player replacement, OS upgrades on deployed compute) planned, costed and underway
- Third-line and IT response and resolution times measured, published and improving Central team IT satisfaction measured and improving
- Repeat faults documented well enough that support teams resolve them without escalating to you
- WHERE THIS SITS
Reports to our SVP Technology and sits in the tech team, with a dotted line to our Venue Support Manager, who is accountable for overall estate health.
You own the repair and maintenance part of that.
You'll work day to day with our Venue Operations Centre (first- and second-line support) and our hardware and factory team.
You won't own manufacturing, new-unit installation or partner relationships.
- WHAT YOU'LL BE DOING
- Own the repair chain: from escalation to a unit back in service, with nothing stalling between steps
- Be the last line of escalation: venue servers and VMs, PCs, projectors, displays, tracking systems, signage, networking
- Get repairs done anywhere: on site across the UK; coordinated remotely through local contractors elsewhere
- Restart preventative maintenance: design the schedule, run it, make sure it happens
- Manage legacy hardware: OS upgrades and signage player replacement across older generations
- Run central IT: laptops, starters and leavers, accounts and access control
- Report on the estate: repair volume, fault patterns and resolution times
- Make fixes repeatable: document what you resolve, and use scripting and AI tools to diagnose faster
ABOUT YOU
- You'd rather fix a problem for good than fix it twice
- You're as comfortable administering a corporate environment as you are with a screwdriver
- You can run a backlog on your own: decide what comes first and explain why
- You care that the end result is people playing in a working box
REQUIREMENTS
- Several years in third-line, field engineering or infrastructure support, with hands-on hardware responsibility
- Hardware fault-finding: diagnosing which device has failed (PCs, AV, displays, tracking systems, cabling) and swapping it out. No electronics or board-level repair
- Strong Linux and Windows administration, including in the field
- Networking fundamentals: switching, routing, DHCP/DNS, intermittent faults
- Full UK driving licence and willingness to travel to UK venues
- Right to work in the UK
- NICE TO HAVE
- Scripting (Bash, Power Shell, Python) or Ansible
- Virtualisation (ESXi, Virtual Box, Proxmox or similar)
- Supporting a distributed estate of venues, kiosks or unattended equipment
- Running a preventative maintenance programme or asset register
- Leisure, entertainment, retail or hospitality experience
WHY JOIN US?
- Ownership: a new function with a clear mandate and a visible problem to fix
- Measurable impact: fewer escalations and a healthier estate, visible to everyone
- Variety: a laptop rollout one week, a projector swap in a venue the next
- Salary: £50–58k (depending on experience)
- Unlimited holiday
- Hybrid working: Monday to Thursday between our Southbank office and London factory, Fridays remote
- 30-min screening call with our SVP Technology
- Case study (60 min): we send you a brief on our current IT and third-line setup; you walk us through how you'd improve it over your first 12 months: what you'd attack first, the outcome you're going for and how you'd know it's working.
- We finish with a short technical discussion on diagnosing real faults from our estate
- Final interview with our technology leadership team
Venue Systems & IT Support Engineer in London employer: Immersive Gamebox
Immersive Gamebox is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a focus on employee growth, you will have the opportunity to shape marketing strategies for exciting new games while enjoying benefits like unlimited holiday and a free game each month for you and friends. The collaborative culture and access to cutting-edge data analytics ensure that your contributions directly impact the company's success, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Systems & IT Support Engineer in London
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Immersive Gamebox!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Immersive Gamebox, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Immersive Gamebox.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Venue Systems & IT Support Engineer in London
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Immersive Gamebox, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Immersive Gamebox.
How to prepare for a job interview at Immersive Gamebox
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
