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- Tasks: Lead a dynamic team to deliver unforgettable gaming experiences and manage venue operations.
- Company: Join Immersive Gamebox, a leader in location-based entertainment with a vibrant culture.
- Benefits: Enjoy competitive salary, 28 days holiday, and early access to new games.
- Why this job: Be a key player in creating thrilling experiences while growing your career.
- Qualifications: 2+ years in a managerial role, strong leadership, and customer service skills.
- Other info: Exciting opportunity to make an impact in a fast-paced environment.
The predicted salary is between 35000 - 45000 £ per year.
Immersive Gamebox is a fast growing leader in location based entertainment. At our Southbank Venue in Waterloo, we deliver immersive social gaming experiences that thrill guests of all ages.
Location: Arch 3, 83 Scoresby St, London SE1 0XN
What We’re Looking For: We’re seeking a passionate, experienced sales driven venue manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!
Job Purpose: You will serve as the business leader and brand ambassador at our Southbank venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance exercising cost control. You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time!
What You’ll Do:
- Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement.
- Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment.
- Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic.
- Own budget management, payroll, labour scheduling, POS operations, and profit & loss oversight and controlling the controllables.
- Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews.
- Cover solo shifts to support lean labour strategies and ensure smooth operations.
- Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations.
- Hire, onboard, and develop talent to support performance and succession planning.
- Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements.
- Build relationships in the local community to enhance visibility and brand reputation.
What We Need From You:
Required Experience: Minimum 2 years as a managerial leader or venue leader, or equivalent leadership role in hospitality, retail, or location based entertainment. Proven track record of driving profitability, customer service, and guest satisfaction. Experience managing controllables, staffing schedules, labour costs, and POS systems. Strong understanding of safety protocols and venue operations.
Preferred Experience: Experience in food & beverage or sales heavy environments. Tech savvy with familiarity using Excel, CRM, POS, and scheduling software. Skilled in local marketing tools like social media campaigns, community outreach, and promotional events.
Core Skills & Traits: Inspiring leader who motivates through clear communication and accountability. Business minded decision maker with analytical insight and strategic focus. Calm, quick thinking under pressure in a dynamic, customer facing environment. Attention to detail, especially regarding guest experience and operational excellence. Driven by growth: eager to build, scale, and elevate one of our London venues. Ability to use Excel at an intermediate level.
Why Join Us: Working with Immersive Gamebox means blending fun with ambition!
Compensation:
Salary: £35,000 to £45,000 per year. Bonus: Up to 5% annual performance based incentive.
Benefits:
- Holiday 28 days per year to recharge and enjoy time off.
- Confidential support through our Employee Assistance Program.
- Early access to new immersive games and events.
- A vibrant team culture built around creativity, community, and impact.
If you’re energized by the opportunity to lead and grow a high volume London based venue, deliver top notch guest experiences, and build something extraordinary—we want to hear from you!
Venue Manager in London employer: Immersive Gamebox
Contact Detail:
Immersive Gamebox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Manager in London
✨Tip Number 1
Network like a pro! Attend local events, meet-ups, or even community gatherings related to hospitality and entertainment. The more people you know, the better your chances of landing that Venue Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for guest satisfaction and team leadership shine through. We want to see how you can inspire others!
✨Tip Number 3
Research is key! Familiarise yourself with Immersive Gamebox and our unique offerings. Knowing our brand inside out will help you stand out and show us you're genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our vibrant team at the Southbank venue!
We think you need these skills to ace Venue Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a venue and creating amazing experiences for our guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or entertainment. We’re looking for someone who can drive profitability and guest satisfaction, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Venue Manager role at Immersive Gamebox.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Immersive Gamebox
✨Know Your Venue Inside Out
Before the interview, make sure you research Immersive Gamebox and its Southbank venue thoroughly. Understand their offerings, guest experiences, and any recent events or promotions. This will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where you motivated staff, improved customer service, or drove profitability. This will demonstrate that you have the experience and mindset they’re looking for in a venue manager.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to venue management, such as guest satisfaction ratings and revenue growth. Be prepared to discuss how you’ve monitored and acted on these metrics in past roles, showcasing your analytical skills and business acumen.
✨Engage with Local Marketing Strategies
Think about local marketing initiatives you could implement to boost bookings and foot traffic. Bring ideas to the table during your interview, such as community outreach or social media campaigns. This will show that you’re proactive and ready to make an impact from day one.
