At a Glance
- Tasks: Partner with enterprise customers to ensure their success and deliver value throughout their journey.
- Company: Join Immersive Labs, a leader in Cybersecurity with a focus on customer success.
- Benefits: Enjoy flexible remote work, generous leave, and a supportive learning environment.
- Other info: Be part of a dynamic team with opportunities for career growth and fun social events.
- Why this job: Make a real impact by helping customers thrive in their cybersecurity journey.
- Qualifications: Experience in Customer Success within a SaaS environment, fluent in Spanish.
The predicted salary is between 60000 - 75000 £ per year.
Immersive Labs is hiring a Senior Customer Success Manager (Spain and Iberia) based in the UK to partner with enterprise customers and deliver onboarding, enablement, and value realization across their lifecycle.
Key Responsibilities
- Partner with customers to ensure effective onboarding and set them up for success.
- Create and execute a communications plan to engage customers throughout their journey.
- Align strategy and build programs for customers with measurable outcomes.
- Collaborate with the product and customer support teams to share new features.
- Nurture upsell and cross‑sell opportunities in partnership with Sales to increase account penetration.
- Monitor CSAT and resolve concerns with the assistance of internal teams.
Qualifications
- Several years of experience in Customer Success, account management, or equivalent within a SaaS environment, preferably in Cybersecurity or Cyber Risk Management.
- Exceptional planning, presentation, and written communication skills.
- Experience implementing customer solutions and managing client relationships.
- Experience in project management with a proven track record of delivering multiple projects on time and within scope.
- Ability to maintain a high‑value, outcome‑based relationship with a diverse customer base.
- Based in the UK or Belgium, fluent in Spanish, and able to speak French; German language skills are highly desirable.
Benefits
- Time off, flexible and remote working, 25 days annual leave + 2 volunteering days and birthday day off.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career and learning development through the platform and a ‘Learn Anything’ fund.
- Share options, sales incentives, and Recognition & Rewards for high performance.
- Informal or formal flexible working options (flexible start/finish times, reduced hours, job share, remote working).
- Monthly socials, sports clubs, and occasional in‑person events at the EMEA HQ.
Senior Customer Success Manager (Spanish Speaking) - UK (Remote) employer: Immersive Dynamics Inc.
Immersive Labs is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment tailored for the Senior Customer Success Manager role. With generous benefits such as 25 days of annual leave, enhanced parental leave, and a unique 'Learn Anything' fund, employees are encouraged to develop their skills while enjoying a supportive work culture that values collaboration and recognition. The opportunity to engage with enterprise customers in the dynamic field of Cybersecurity ensures that every day brings meaningful challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Immersive Labs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common Customer Success scenarios. Think about how you’d handle onboarding or upselling in a SaaS environment. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight your ability to engage customers and drive value—this is key for a Senior Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in Customer Success and any relevant SaaS background, especially in Cybersecurity. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role requires exceptional written communication, don’t hold back! Use clear and concise language in your application. We love a well-structured cover letter that showcases your ability to engage customers effectively.
Demonstrate Your Project Management Experience:We’re keen on seeing your project management skills in action. Share specific examples of projects you’ve managed, focusing on how you delivered results on time and within scope. This will help us understand your approach to managing client relationships.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Immersive Dynamics Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in a SaaS context. Be ready to discuss how you've successfully onboarded clients and driven value in previous roles. Use specific examples that highlight your experience in Cybersecurity or Cyber Risk Management.
✨Show Off Your Communication Skills
Since this role requires exceptional communication skills, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you've created effective communication plans for customers in the past, and be ready to share how you engage with diverse customer bases.
✨Prepare for Project Management Questions
Expect questions about your project management experience. Have examples ready that showcase your ability to deliver multiple projects on time and within scope. Highlight any tools or methodologies you’ve used to keep everything on track.
✨Emphasise Your Language Skills
As a Spanish-speaking candidate, make sure to highlight your language proficiency during the interview. If you can speak French or German, mention that too! This could set you apart from other candidates and show your ability to connect with a wider range of customers.
