Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer journeys, ensuring successful onboarding and ongoing support.
- Company: Join a leading cyber resilience platform with a strong focus on customer success.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in helping top companies tackle cyber threats effectively.
- Qualifications: Experience in customer success and a passion for technology.
- Other info: Dynamic team culture with a commitment to customer obsession.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Partner with Immersive’s enterprise customers within this region to provide world‑class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow!
Immersive helps prove and improve your cyber resilience by simulating real‑world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high‑pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.
Founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!
We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager. The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Reporting directly to our Director of Customer Success and based out of the UK, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.
With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands-on experience on tools” and “Immersive is a must-have for every organisation,” you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.
Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross‑team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally, you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams.
As one of the senior individual contributors in the team, your main responsibilities will include:
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Elevate our brand within our customer base mapping out upsell and cross-sell opportunities in partnership with sales to increase
Senior Customer Success Manager - Remote within UK in London employer: Immersive Dynamics Inc.
Contact Detail:
Immersive Dynamics Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Remote within UK in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Immersive on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Immersive’s core values, especially customer centricity. Think of examples from your past roles where you’ve put customers first and be ready to share them!
✨Tip Number 3
Showcase your consultative skills during interviews. Be ready to discuss how you’ve successfully managed customer relationships and driven value in previous roles. We love hearing about real-world success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Immersive team.
We think you need these skills to ace Senior Customer Success Manager - Remote within UK in London
Some tips for your application 🫡
Show Your Customer Obsession: When writing your application, make sure to highlight your passion for customer success. Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that customer-centric mindset!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the skills and experiences that align with the Senior Customer Success Manager role. We want to see how you can bring value to our team and our customers!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Immersive family!
How to prepare for a job interview at Immersive Dynamics Inc.
✨Know the Company Inside Out
Before your interview, dive deep into Immersive One's mission and values. Understand their focus on customer centricity and how they help clients build cyber resilience. This knowledge will not only impress your interviewers but also allow you to tailor your responses to align with their core principles.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your consultative approach and customer obsession. Think about times when you successfully onboarded clients or identified upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the role and the company. Ask about their strategies for enhancing customer engagement or how they measure success in customer relationships. This shows you're proactive and genuinely interested in contributing to their goals.
✨Collaborate and Communicate
Since the role involves working closely with various teams, be ready to discuss how you’ve collaborated with sales, product, or support teams in the past. Highlight your communication skills and how you’ve used them to drive customer success. This will reassure them that you can thrive in a cross-functional environment.