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- Tasks: Partner with enterprise customers to ensure successful onboarding and engagement.
- Company: Join Immersive Labs, a leader in people-centric cyber resilience.
- Benefits: Enjoy flexible remote work, 30 days annual leave, and career development opportunities.
- Why this job: Make a real impact in cybersecurity while working with a dynamic global team.
- Qualifications: Experience in Customer Success within a SaaS environment and fluent in German.
- Other info: Be part of a sociable team with monthly socials and bi-annual meetups.
The predicted salary is between 36000 - 60000 £ per year.
A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe. Partner with Immersive’s enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow! Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance.
Immersive was founded in 2017, from a cargo container in Bristol, UK; we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions. Immersive’s growth has been fuelled by our values that underpin everything we do.
Responsibilities- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support teams to share new features
- Elevate our brand within our customer base by mapping out upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams
- Proven years experience in senior Customer Success, account management, or equivalent within a SaaS environment.
- Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
- Based in central Germany, with good travel links. You must also be able to speak fluent German
- Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes.
- Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength.
- Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
- One Team - We are a talented global team working together to achieve our vision.
- Time off, flexible and remote working so you can work when is best for you, includes 30 days annual leave + 2 volunteering days and birthday day off
- Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover
- Career and learning development through the platform and our ‘Learn Anything’ fund
- Share in the company’s success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
- Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
- We’re a sociable, tight-knit team with monthly socials, and sports clubs
- Remote role with bi-annual meetups at our EMEA HQ and in-region events
Cyber threats wait for no one and neither should you. Apply now!
Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany in Bristol employer: Immersive Dynamics Inc.
Contact Detail:
Immersive Dynamics Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Immersive Labs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into their values. Immersive Labs is all about being driven, inclusive, and customer-centric. Think of examples from your past that showcase how you embody these values and be ready to share them!
✨Tip Number 3
Showcase your expertise in Cybersecurity during interviews. Brush up on recent trends and challenges in the industry. Being able to discuss these topics confidently will set you apart as a knowledgeable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Immersive Labs.
We think you need these skills to ace Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany in Bristol
Some tips for your application 🫡
Show Your Passion for Cyber Resilience: When writing your application, let us see your enthusiasm for cyber resilience! Share any relevant experiences or projects that highlight your commitment to this field. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Enterprise Customer Success Manager role. Highlight your experience in customer success and SaaS environments, and don’t forget to mention your fluency in German!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Immersive Dynamics Inc.
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity and cyber risk management. Familiarise yourself with the latest trends and challenges in the industry, as well as Immersive's specific offerings. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded customers or managed accounts. Highlight how you’ve built relationships and exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Effectively
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would create and execute a communications plan for customers. Also, don’t forget to showcase your fluency in German during the interview!
✨Align with Their Values
Familiarise yourself with Immersive's values: Driven, Inclusive, Customer Centric, and One Team. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.
