This company was founded in 2009 with the simple idea of bringing the best, most authentic Italian food from regional Italy and make it easily accessible to the British consumer – with a focus on premium Italian specialities that bring friends and family together. Several years on from inception, their passion for Italian food remains as strong as ever – dedicated to helping their customers discover the finest products that Italy has to offer. True to their brand values, 100% of their products are made in Italy. They are a fast-growing challenger brand, proud to be a certified B Corp and have a RSV run-rate of over £200m. This FMCG business is truly one of the biggest success stories in UK food & beverage- in the top 1% of fastest growing of all food & drink brands. Based in London, their team is currently 45. The full product range is multi-award winning and consistently ‘best in class', driven by long term supplier partnerships, with over 30 leading producers across Italy. Their products can be found across Waitrose, Tesco, Sainsbury's, Morrisons, Ocado, Co-op, and Costco as well as some leading European retailers. They have strong relationships with all their major customers and the more than 2m UK homes that currently buy from the range love their brand.
Manage UK customer orders, ensuring orders are processed accurately and on time and report to the wider business on OTIF
Build strong relationships with the supply chain teams at key UK retailers through regular communication and catch-ups
Support successful NPD launches across UK retailers, working closely with customers to align timings, volumes and operational readiness
Work closely with 3PLs and hauliers to ensure orders are processed, dispatched and delivered on time
Drive continuous process improvement and ensure compliance with retailer delivery standards
Support the finance team with invoicing and reconciliation at month-end
Develop a strong understanding of EDI systems, ensuring issues are resolved efficiently
Be a key contributor to the monthly SLOBs process, helping identify risks and agree derogations to reduce excess stock
Support and lead improvement projects, including customer order automation and other supply chain improvements
Regular visits to warehouse partners and attend weekly/monthly meetings to drive improvements
Responsibilities can be changed on an ...
