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- Tasks: Conduct surveys over the phone and build rapport with clients.
- Company: Established market leader with over 30 years in the industry.
- Benefits: Monthly pay, performance bonuses, and flexible working hours.
- Other info: Ongoing temporary position with potential for growth and development.
- Why this job: Gain valuable experience in market research while earning extra through performance.
- Qualifications: Confident, friendly, and resilient individuals are encouraged to apply.
The predicted salary is between 12800 - 17120 £ per year.
Immediate Response have a number of roles coming up to start on the 7th May 2019 after the bank holiday break. This will be a temporary position however will be ongoing until 2020. My client has been established for over 30 years so they are market leaders within their industry.
Although this is a temporary position, you will be paid monthly to fall in line with the other workers. You have an opportunity to make additional money through performance.
The role:
- Speaking with companies over the phone to conduct a questionnaire/survey (takes around 10-20 minutes per survey)
- Handling objections, and reassuring the client the information will be put to good use
- Building rapport with clients over the phone to ensure you complete the survey within the required time
- Working to targets to ensure you achieve the daily and weekly target and ensuring you work within the correct SLA's
- Capturing the information via company CRM so information can be processed correctly
Type of person required:
- Although contact centre experience would be preferred, candidates who are confident, friendly, and have the ability to build rapport will be open to apply
- Resilient - Although this isn't a sales position you will come up against objections and unhappy clients so you need to be able to keep yourself focused and motivated at all times
- Target driven, you will be expected to complete a number of surveys a day and week so being aware of your targets is key. Bonus will be provided for candidates who exceed their targets and quality.
Assessment day will commence on the 7th May 2019 at 10.00am, if you pass the assessment you would be required to stay and start training at 12.00pm till 5.00pm.
Hours of work: Monday to Friday 10.00am to 5.00pm
As mentioned THIS IS MONTHLY PAY and hourly rate is based around your age which will be as follows:
- NMW £8.21 Per hour
- 21-24 £7.70 Per hour
- 18-20 £6.15 Per hour
Market Researcher - Outbound Call Centre in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Researcher - Outbound Call Centre in Birmingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when it’s our turn to shine during the assessment day.
✨Tip Number 3
Be ready to showcase our communication skills! Since this role involves speaking with clients, we should prepare examples of how we've built rapport in the past. It’s all about showing we can handle objections like a pro!
✨Tip Number 4
Don’t forget to follow up after the assessment! A quick thank-you email can go a long way in making us memorable. Plus, it shows that we’re keen and professional, which is always a bonus!
We think you need these skills to ace Market Researcher - Outbound Call Centre in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Researcher role. Highlight any relevant experience, especially in contact centres or customer service, and don’t forget to showcase your ability to build rapport and handle objections.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like how you’d chat with a client over the phone.
Showcase Your Resilience: In your application, mention times when you’ve faced challenges and how you’ve overcome them. We want to see that you can stay focused and motivated, even when things get tough – just like in a call centre!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Market Researcher in an outbound call centre. Familiarise yourself with common survey techniques and how to handle objections. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse your phone skills! Try role-playing with a friend or family member where you conduct a mock survey. This will help you get comfortable with building rapport and handling any tricky questions or objections that might come up during the real deal.
✨Target Focused Mindset
Since this role is all about meeting targets, be prepared to discuss how you plan to achieve them. Think of examples from past experiences where you've successfully met or exceeded goals. This will demonstrate your target-driven attitude and commitment to performance.
✨Stay Positive and Resilient
During the interview, convey your ability to stay motivated even when faced with challenges. Share stories that highlight your resilience and how you’ve turned negative situations into positive outcomes. This will reassure them that you can handle objections and keep your spirits high!